Subject: FW: FW: Virtual update (12/28)
From: Charlotte Jansen <[email-masked]>
To: lesmills <[email-masked]>
Date: Tue, 10 Mar 2020 21:22:09 +0000

Hi Support, can you please take a look at Video Player Disconnected events for the YMCA centres below and report back to me.

Many thanks

Charlotte

Charlotte Jansen | Customer Support B2B
Les Mills International | [email-masked]
www.lesmills.com
From: Amanda Hetherington <[email-masked]>
Sent: Wednesday, 11 March 2020 8:22 am
To: Charlotte Jansen <[email-masked]>
Cc: Meredith Elumba <[email-masked]>
Subject: RE: FW: Virtual update (12/28)

Hi Charlotte,

Can you tell me if any of the Greater Indianapolis YMCAs have experienced any Virtual disconnections since the last time we connected on this on February 19? If so, are you able to share when (day/time) the centers had issues, the release numbers associated with those failures, and whether they were pre-scheduled/On Demand/admin triggered?

Thank you,
Amanda

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago

<https://www.lesmills.com/us/ihrsa/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 5:33 PM
To: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Hi Amanda,

Sure, for Athenaeum:
Saturday 15th Feb – SPRINT 15 scheduled at 6pm started on time and cut off 29 minutes into the class (15 secs before the end), started again and played for a few seconds then stopped at the end of the time slot.

Ortholndy:
Friday 14th Feb – RPM 84 scheduled at 2pm started on time then cut off 32 minutes into the class, (the ‘no external screen’ error message appeared) it started again and played until the end of the time slot.  It then appears that someone entered admin mode and ran a diagnostics test.

Hope that helps,

Charlotte

Charlotte Jansen​
 |
Customer Support B2B
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/getbodycombat>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 20 February 2020 3:57 am
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Thanks! Can you tell me when (day/time) Athenaeum and OrthoIndy had issues, the release numbers associated with those failures, and whether they were pre-scheduled/On Demand/admin triggered? The Fishers cycle studio is experiencing issues because they launched before the larger group and didn’t follow instructions – they don’t have an EDID, for example. They are currently working with Tech Electronics, their AV provider, to figure out whether their budget will allow for an upgrade. Hopefully they will move forward with the upgrade soon!

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago

<https://contact.lesmills.com/us-bodycombat/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 7:22 PM
To: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Hi Amanda,

According to what we can see the Fishers cycle studio has had 7 classes fail due to AV issues in the last 2 weeks, so this probably warrants investigation. The issues have settled down since January but are still pretty consistent, as you can see in the light blue parts of the graph below.

The other sites look good, Athenaeum had a failure with one cycle class and Ortholndy also had a failure with a cycle class.  It’s possible this was due to testing or deliberate intervention, so probably not worth raising.

I hope this helps.

Kind regards

Charlotte

Charlotte Jansen​
 |
Customer Support B2B
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/getbodycombat>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 19 February 2020 3:18 am
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Yes, that would be great – thank you!

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago
Tel +1 630 828 5949 x413

<https://contact.lesmills.com/us-bodycombat/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 6:41 PM
To: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Hi Amanda,

Sorry for the delay.  From a support perspective we can keep an eye on the accounts and let you know if we see anything of concern but a regular report is best handled via a different tool which doesn’t rely on events.

Support can check the accounts for AV related disconnects in the last 2 weeks if you like?  From there, you can decide whether it warrants flagging with the sites directly?

I hope this helps.

Charlotte

Charlotte Jansen​
 |
Customer Support B2B
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/getbodycombat>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February 2020 11:03 am
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Hi Charlotte and Sam,

Checking in to see if you’ve come up with any alternate ideas for ongoing reporting for the YMCAs of Greater Indianapolis. Much appreciated!

Thank you,
Amanda

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago

[BC_CWI_09_Email Signature33 (002)]<https://contact.lesmills.com/us-bodycombat/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Amanda Hetherington
Sent: Wednesday, January 29, 2020 7:57 AM
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Thanks so much for this info, Charlotte! I’ve let the partner know that the daily reports will stop on Friday, but that you’re exploring other options while we wait for an alternative tool. I appreciate it!

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago

[BC_CWI_09_Email Signature33 (002)]<https://contact.lesmills.com/us-bodycombat/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 10:02 PM
To: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>; Paul Keary <[email-masked]<mailto:[email-masked]>>; Sam Aldred <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Virtual update (12/28)

Hi Amanda,

I had a quick chat with the product owner (Paul Keary) around the reports. Kibana is a low level support tool that is event based. It really isn’t the correct tool for this type of reporting. Currently the report is being manually collated which is time consuming and leaves quite a bit of room for error. The Product team need to investigate an alternative customer reporting tool that is accessible at a club level for this type of reporting.

Going forward, it would be great to have a reoccurring catch up with you and the product team.  Paul is on leave for 3 weeks, so we would need to schedule the first one for early March if that suits.

In the meantime I’ll chat to Sam Aldred to see if there are any other options for the YMCA.

I’ll get back to you shortly.

Thanks

Charlotte

Charlotte Jansen​
 |
Customer Support B2B
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/getbodycombat>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 January 2020 4:52 am
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Daniel Hoskinson <[email-masked]<mailto:[email-masked]>>
Subject: FW: FW: Virtual update (12/28)

Hi Charlotte,

I wanted to touch base with you about the YMCA of Greater Indianapolis. First off, thank you for making an exception and having the team send out this daily report until the end of the month. Our association contact is so grateful to have it, as it’s allowed her to catch errors that staff & members are making (ie. pausing, not running enough classes, refusing to upgrade technology to fix glitches). Even with the new app update, she’d have no way to get this info moving forward, as she can’t expect her Directors to take photos of the Playback screen and send it to her daily.

She is begging me for a weekly (or even monthly) report along these lines so she doesn’t lose all insight on how the systems are running. Her goal is to optimize the member experience to drive usage of the Virtual classes, and I could see us potentially using them for a case study (she’s already getting 9-10 people in some classes). Is there any way I could request ad hoc weekly or monthly reports for this partner moving forward? I told her I would ask. I appreciate the consideration!

Thank you,
Amanda

Amanda Hetherington | Customer Experience Specialist – National Accounts
Les Mills US | [email-masked]<mailto:[email-masked]>
363 W Erie St, Suite 200 | Chicago

[BC_CWI_09_Email Signature33 (002)]<https://contact.lesmills.com/us-bodycombat/>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Les Mills International <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 8:53 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Amanda Hetherington <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Kim Walker <[email-masked]<mailto:[email-masked]>>; Nate Garven <[email-masked]<mailto:[email-masked]>>; Charlotte Jansen <[email-masked]<mailto:[email-masked]>>; Brian Clapper <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: FW: Virtual update (12/28)

Hi All,

Here are the playback issues for the YMCA sites for Jan 25th 2020:

Site
Studio Name
Date
Classes Scheduled
OD Hours Scheduled
Scheduled Classes Started
OD/Admin Mode classes Started
Total Classes Played
Program
Release
Start Time
AV Disconnections/Pause
AV Disconnections
Time Occured
Benjamin Harrison
Wellness Studio
Jan-25 (Sat)
2
285 mins
2
3
5
BARRE
3
6.17 PM
1
Pause
6.17 PM
Benjamin Harrison
Cycle Studio
Jan-25 (Sat)
9
0 mins
9
0
9
-
-
-
-
No Issues
-
Baxter
MRA
Jan-25 (Sat)
6
180 mins
6
3
9
SH'BAM
34
3.29 PM
1
Pause
3.37 PM
Baxter
Cycle Studio
Jan-25 (Sat)
7
150 mins
7
3
10
-
-
-
-
No Issues
-
Irsay
Cycle
Jan-25 (Sat)
3
0 mins
3
1
4
RPM
81
12.00 PM
6
Pause
12.01 PM, 12.02 PM, 12.03 PM, 12.05 PM, 12.07 PM, 12.07 PM
Irsay
Group Ex 2
Jan-25 (Sat)
8
0 mins
8
0
8
-
-
-
-
No Issues
-
OrthoIndy
Studio A
Jan-25 (Sat)
4
0 mins
4
0
4
-
-
-
-
No Issues
-
OrthoIndy
Studio B (Cycle)
Jan-25 (Sat)
3
0 mins
0
0
0
-
-
-
-
No Issues
-
Fishers
Studio 2
Jan-25 (Sat)
1
0 mins
1
0
1
-
-
-
-
No Issues
-
Fishers
Cycle Studio
Jan-25 (Sat)
8
0 mins
8
0
8
SPRINT
9
12.00 PM
1
Disconnection
12.28 PM
Fishers
Cycle Studio
Jan-25 (Sat)
-
-
-
-
-
RPM
80
5.00 PM
1
Disconnection
5.10 PM
Fishers
Cycle Studio
Jan-25 (Sat)
-
-
-
-
-
RPM
80
5.10 PM
1
Pause
5.12 PM
HRH
MP1
Jan-25 (Sat)
6
75 mins
6
0
6
-
-
-
-
No Issues
-
Athenaeum
Cycle Studio
Jan-25 (Sat)
8
0 mins
8
0
8
-
-
-
-
No Issues
-
Athenaeum
GX Studio
Jan-25 (Sat)
6
0 mins
6
0
6
-
-
-
-
No Issues
-
Witham
Studio 1
Jan-25 (Sat)
0
0 mins
0
5
5
BODYPUMP
110 (30 Mins)
2.54 PM
6
Pause
2.55 PM, 2.57 PM, 3.05 PM, 3.10 PM, 3..15 PM, 3.16 PM
Witham
Studio 1
Jan-25 (Sat)
-
-
-
-
-
BARRE
8
4.32 PM
1
Pause
4.55 PM
Ransburg
Aerobic Room
Jan-25 (Sat)
8
0 mins
8
0
8
-
-
-
-
No Issues
-
Avondale
Studio 2
Jan-25 (Sat)
6
0 mins
6
0
6
-
-
-
-
No Issues
-
Jordan
UP Studio
Jan-25 (Sat)
4
0 mins
4
0
4
-
-
-
-
No Issues
-
Jordan
Cycle Studio
Jan-25 (Sat)
5
0 mins
5
0
5
BODYFLOW
86 Express Flexibility
3.40 PM
2
Pause
3.40 PM, 3.41 PM

Regard
Tasuku
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093

On Sun, 26 Jan at 11:46 PM , Les Mills International <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
​
Apologies for not sending the data for Jan 24, 2020. Here is the data for all the sites.
​
Site
Studio Name
Date
Classes Scheduled
OD Hours Scheduled
Scheduled Classes Started
OD/Admin Mode classes Started
Total Classes Played
Program
Release
Start Time
AV Disconnections
Time Occured
Benjamin Harrison
Wellness Studio
Jan-24 (Fri)
8
120 min
8
0
8
-
-
-
No Issues
-
Benjamin Harrison
Cycle Studio
Jan-24 (Fri)
13
0
13
0
13
-
-
-
No Issues
-
Baxter
MRA
Jan-24 (Fri)
12
210 min
12
4
16
CXWORX
34 Ab Blast
2:30 pm
Pause
2:40 pm
Baxter
MRA
Jan-24 (Fri)
SH'BAM
34
6:46 pm
Pause
7:29 pm
Baxter
Cycle Studio
Jan-24 (Fri)
6
285 min
6
0
6
-
-
-
No Issues
-
Irsay
Cycle
Jan-24 (Fri)
9
0
9
0
9
-
-
-
No Issues
-
Irsay
Group Ex 2
Jan-24 (Fri)
4
0
4
1
5
BODYFLOW
82
11:38 am
Pause
11:40 am
OrthoIndy
Studio A
Jan-24 (Fri)
5
0
5
0
5
-
-
-
No Issues
-
OrthoIndy
Studio B (Cycle)
Jan-24 (Fri)
5
0
4
1
5
-
-
-
No Issues
-
Fishers
Studio 2
Jan-24 (Fri)
7
0
7
0
7
-
-
-
No Issues
-
Fishers
Cycle Studio
Jan-24 (Fri)
8
0
8
0
8
SPRINT
11
7:00 am
Disconnection
7:08 am
Fishers
Cycle Studio
Jan-24 (Fri)
RPM
77
12:15 pm
Disconnection
12:33 pm
Fishers
Cycle Studio
Jan-24 (Fri)
RPM
81
5:30 pm
Disconnection
5:50 pm
HRH
MP1
Jan-24 (Fri)
4
190 min
4
2
6
BODYCOMBAT
76 (30 Mins)
2:34 pm
Pause
2:34 pm
HRH
MP1
Jan-24 (Fri)
BODYPUMP
111 Arms
2:35 pm
Pause
2:35 pm
Athenaeum
Cycle Studio
Jan-24 (Fri)
15
0
15
0
15
-
-
-
No Issues
-
Athenaeum
GX Studio
Jan-24 (Fri)
10
0
10
0
10
BARRE
5
12:30 pm
Pause
12:43 pm
Witham
Studio 1
Jan-24 (Fri)
1
0
1
5
6
CXWORX
35 Core
10:52 am
Pause
10:58 am
Ransburg
Aerobic Room
Jan-24 (Fri)
6
225 min
6
0
6
-
-
-
No Issues
-
Avondale
Studio 2
Jan-24 (Fri)
8
0
8
0
8
-
-
-
No Issues
-
Jordan
UP Studio
Jan-24 (Fri)
9
0
9
0
9
-
-
-
No Issues
-
Jordan
Cycle Studio
Jan-24 (Fri)
9
0
9
1
10
RPM
84 (30 Mins)
10:56 am
Pause
11:08 am
​
Warm Regards,
Pritish
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093

On Sat, 25 Jan at 6:01 AM , Les Mills International <[email-masked]<mailto:[email-masked]>> wrote:
 Hi All,

Here are the playback issues for the YMCA sites for yesterday:
Site
Studio Name
Date
Classes Scheduled
OD Hours Scheduled
Scheduled Classes Started
OD/Admin Mode classes Started
Total Classes Played
Program
Release
Start Time
AV Disconnections
Time Occured
Benjamin Harrison
Wellness Studio
Jan-23 (Wed)
7
45min
7
0
7
-
-
-
No Issues
-
Benjamin Harrison
Cycle Studio
Jan-23 (Wed)
14
0
14
0
14
-
-
-
No Issues
-
Baxter
MRA
Jan-23 (Wed)
8
195min
8
3
11
-
-
-
No Issues
-
Baxter
Cycle Studio
Jan-23 (Wed)
11
240min
11
0
11
-
-
-
No Issues
-
Irsay
Cycle
Jan-23 (Wed)
6
0
6
0
6
-
-
-
No Issues
-
Irsay
Group Ex 2
Jan-23 (Wed)
8
75min
8
3
11
BODYCOMBAT
74 (30 Mins)
12:29 pm
Pause
12:29 pm
Irsay
Group Ex 2
Jan-23 (Wed)
CXWORX
32
12:30 pm
Pause
12:30 pm
Irsay
Group Ex 2
Jan-23 (Wed)
BODYFLOW
85 (45 Mins)
3:00 pm
Pause
3:05 pm
OrthoIndy
Studio A
Jan-23 (Wed)
5
0
5
1
6
-
-
-
No Issues
-
OrthoIndy
Studio B (Cycle)
Jan-23 (Wed)
4
0
4
2
6
-
-
-
No Issues
-
Fishers
Studio 2
Jan-23 (Wed)
8
0
8
0
8
-
-
-
No Issues
-
Fishers
Cycle Studio
Jan-23 (Wed)
9
0
9
0
9
RPM
78
6:30 am
Disconnection
6:55 am
Fishers
Cycle Studio
Jan-23 (Wed)
SPRINT
10
11:30 am
Disconnection
11:46 am
HRH
MP1
Jan-23 (Wed)
2
80 min
2
1
3
BODYFLOW
86 Express Flexibility
3:33 pm
Pause
3:33 pm
Athenaeum
Cycle Studio
Jan-23 (Wed)
9
0
9
0
9
-
-
-
No Issues
-
Athenaeum
GX Studio
Jan-23 (Wed)
10
0
10
0
10
-
-
-
No Issues
-
Witham
Studio 1
Jan-23 (Wed)
3
0
3
0
3
-
-
-
No Issues
-
Ransburg
Aerobic Room
Jan-23 (Wed)
8
90min
8
1
9
-
-
-
No Issues
-
Avondale
Studio 2
Jan-23 (Wed)
10
0
10
0
10
BODYCOMBAT
80 (30 Mins)
6:45 am
Pause
6:49 am
Jordan
UP Studio
Jan-23 (Wed)
9
0
9
1
10
CXWORX
36 Core
10:21 am
Pause
10:22 am
Jordan
Cycle Studio
Jan-23 (Wed)
10
0
9
0
9
-
-
-
No Issues
-

Thank you,

AJ
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093
On Fri, 24 Jan at 6:45 AM , Les Mills International <[email-masked]<mailto:[email-masked]>> wrote:
 Hi All,

Here are the playback issues for the YMCA sites for yesterday:
Site
Studio Name
Date
Classes Scheduled
OD Hours Scheduled
Scheduled Classes Started
OD/Admin Mode classes Started
Total Classes Played
Program
Release
Start Time
AV Disconnections/Pause
Pause Events/Disconnection
Time Occured
Benjamin Harrison
Wellness Studio
Jan-22 (Wed)
8
45 min
8
0
8
-
-
-
No Issues
-
-
Benjamin Harrison
Cycle Studio
Jan-22 (Wed)
14
0
14
0
14
-
-
-
No Issues
-
-
Baxter
MRA
Jan-22 (Wed)
12
165 min
12
3
15
Grit
25 Strength
1:15 pm
Pause
1
1:39 pm
Baxter
Cycle Studio
Jan-22 (Wed)
8
240 min
8
0
8
-
-
-
No Issues
-
-
Irsay
Cycle
Jan-22 (Wed)
8
0
8
3
11
RPM
77
9:00 am
Pause
1
9:05 am
Irsay
Cycle
Jan-22 (Wed)
SPRINT
17
9:06 am
Pause
3
9:09 am, 9:13 am,  9:30 am
Irsay
Group Ex 2
Jan-22 (Wed)
9
0
9
8
17
CXWORX
36
10:22 am
Pause
1
10:23 am
Irsay
Group Ex 2
Jan-22 (Wed)
SH'BAM
32
10:55 am
Pause
1
10:58 am
Irsay
Group Ex 2
Jan-22 (Wed)
BODYFLOW
86 Flexibility
3:35 pm
Pause
1
3:36 pm
OrthoIndy
Studio A
Jan-22 (Wed)
5
0
5
4
9
BARRE
8
8:59 am
Pause
1
9:04 am
OrthoIndy
Studio A
Jan-22 (Wed)
BODYPUMP
105 (45 min)
5:46 pm
Pause
1
5:46 pm
OrthoIndy
Studio B (Cycle)
Jan-22 (Wed)
5
0
5
1
6
-
-
-
No Issues
-
-
Fishers
Cycle Studio
Jan-22 (Wed)
10
0
5
1
6
-
-
-
No Issues
-
-
Fishers
Studio 2
Jan-22 (Wed)
6
0
6
0
6
-
-
-
No Issues
-
-
HRH
MP1
Jan-22 (Wed)
5
45 min
4
0
4
-
-
-
No Issues
-
-
Athenaeum
Cycle Studio
Jan-22 (Wed)
12
0
12
0
12
-
-
-
No Issues
-
-
Athenaeum
GX Studio
Jan-22 (Wed)
9
0
8
0
8
-
-
-
No Issues
-
-
Witham
Studio 1
Jan-22 (Wed)
5
0
3
2
5
BODYFLOW
86 Yoga(20 min)
8:21 pm
Pause
1
20:23
Ransburg
Aerobic Room
Jan-22 (Wed)
3
110 min
3
3
6
Grit
23 Cardio
11:35 am
Pause
1
11:54 pm
Avondale
Studio 2
Jan-22 (Wed)
10
0
10
0
10
-
-
-
No Issues
-
-
Jordan
Cycle
Jan-22 (Wed)
11
0
11
0
11
-
-
-
No Issues
-
-
Jordan
UP Studio
Jan-22 (Wed)
9
0
8
0
8
-
-
-
No Issues
-
-

Thank you,

AJ
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093
On Thu, 23 Jan at 6:00 AM , Les Mills International <[email-masked]<mailto:[email-masked]>> wrote:
 Hi All,

Here are the playback issues for the YMCA sites for yesterday:
Site
Studio Name
Date
Classes Scheduled
OD Hours Scheduled
Scheduled Classes Started
OD/Admin Mode classes Started
Total Classes Played
Program
Release
Start Time
AV Disconnections/Pause
Pause Events/Disconnection
Time Occured
Benjamin Harrison
Wellness Studio
Jan-21 (Tue)
7
45 min
7
0
7
-
-
-
No Issues
2
-
Benjamin Harrison
Cycle Studio
Jan-21 (Tue)
13
0
13
0
13
-
-
-
No Issues
-
-
Baxter
MRA
Jan-21 (Tue)
10
195 min
10
2
12
-
-
-
No Issues
-
-
Baxter
Cycle Studio
Jan-21 (Tue)
9
150 min
9
1
10
-
-
-
No Issues
-
-
Irsay
Cycle
Jan-21 (Tue)
8
0
8
0
8
-
-
-
No Issues
-
-
Irsay
Group Ex 2
Jan-21 (Tue)
7
75 min
7
2
9
BODYPUMP
104 (30 min)
11:54 pm
Pause
2
11:54 pm,  12:21 pm
Irsay
Group Ex 2
Jan-21 (Tue)
BODYFLOW
85 (45 min)
3:22 pm
Pause
3
3:22 pm, 3:23 pm, 3:23 pm
OrthoIndy
Studio A
Jan-21 (Tue)
3
0
3
1
4
-
-
-
No Issues
-
-
OrthoIndy
Studio B (Cycle)
Jan-21 (Tue)
4
0
4
0
4
-
-
-
No Issues
-
-
Fishers
Cycle Studio
Jan-21 (Tue)
9
0
9
0
9
RPM
77
6:30 am
Disconnection
2
6:39 am,7:15am
Fishers
Cycle Studio
Jan-21 (Tue)
RPM
77
12:15 pm
Disconnection
1
12:41 pm
Fishers
Cycle Studio
Jan-21 (Tue)
RPM
83
3:15 pm
Disconnection
9
3:15 pm,3:19 pm,3:19 pm,3:20 pm,3:25 pm3:26 pm,3:28 pm,3:29 pm,3:29 pm
Fishers
Cycle Studio
Jan-21 (Tue)
SPRINT
10
4:30 pm
Disconnection
1
4:30 pm
Fishers
Studio 2
Jan-21 (Tue)
6
0
6
0
6
-
-
-
No Issues
-
-
HRH
MP1
Jan-21 (Tue)
3
0
3
0
3
-
-
-
No Issues
-
-
Athenaeum
Cycle Studio
Jan-21 (Tue)
11
0
8
0
8
-
-
-
No Issues
-
-
Athenaeum
GX Studio
Jan-21 (Tue)
14
0
13
0
13
-
-
-
No Issues
-
-
Witham
Studio 1
Jan-21 (Tue)
2
0
2
0
2
-
-
-
No Issues
-
-
Ransburg
Aerobic Room
Jan-21 (Tue)
7
110 mins
7
3
10
BODYPUMP
111
3:35 pm
PAUSE
1
4:02 pm
Avondale
Studio 2
Jan-21 (Tue)
10
0
10
0
10
CXWORX
34
7:45 am
PAUSE
1
7:45 am
Jordan
Cycle
Jan-21 (Tue)
12
0
11
0
11
-
-
-
No Issues
-
-
Jordan
UP Studio
Jan-21 (Tue)
7
0
7
1
8
-
-
-
No Issues
-
-

Thank you,

AJ
Customer Services
Les Mills Virtual App

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093
3093:859387