Subject: New Reply Received - Cancel membership
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Sat, 01 Feb 2020 20:01:24 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  Cancel membership   Ticket comment <div>I couldn’t cancel it and still payment taken - please note this email should be cancelation.<br>
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Can you please review and cancel and refund.<br>
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Thanks<br>
J
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<div>From: LES MILLS On Demand &lt;[email-masked]&gt;<br>
<b>Sent:</b> 22 January 2020 19:22:12<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Cancel membership
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<span rel="tempredactor" style="">Hi Jaclyn, </span><br>
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<span rel="tempredactor" style="">We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. </span><span style="">Please follow the steps below:</span><br>
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<b style=""><span class="x_caps">NOTE</span></b><span style="">: If you subscribed through a club or other partner, please cancel through that same channel. </span><br>
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<span rel="tempredactor" style="">1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" target rel="noreferrer">here</a> to sign in and see details of your current subscription</span><br>
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<div><span rel="tempredactor" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px'>2. Select “Cancel” located beside the subscription</span></div>
<div style="box-sizing:border-box; line-height:18px"><img alt="image" title="image" height="171px" style="box-sizing:border-box; vertical-align:bottom; display:inline-block; margin-left:5px; margin-right:5px; width:549.572px" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6097300006/original/TKONg7HQrhPuial7EPvzTdEHS3dt-3bnQw.png?1575937989"></div>
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<span rel="tempredactor" style="">3. Confirm the cancellation by selecting “<span class="x_caps">CANCEL</span>
<span class="x_caps">LES</span> <span class="x_caps">MILLS</span> ON <span class="x_caps">
DEMAND</span>” and then OK when prompted.</span><br>
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<div style="box-sizing:border-box; line-height:18px"><img alt="image" title="image" height="142px" style="box-sizing:border-box; vertical-align:bottom; display:inline-block; margin-left:5px; margin-right:5px; width:548.548px" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6097300007/original/Q8EQ2DiGKzAj9tM1_O1ylYirXIwP3xeUMQ.png?1575937989"></div>
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<span rel="tempredactor" style="">4. Click on “OK” when the message dialog appears.</span><br>
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<b style=""><span class="x_caps">NOTE</span></b><span style="">: We will confirm your subscription cancellation via email. </span><br>
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</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/114192