Subject: New Reply Received - Cancellation
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Sat, 01 Feb 2020 15:18:36 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  Cancellation  Ticket comment <div>Hi at Les Mills</div>
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<div class="">I did cancel my subscription on the 28th December by the route you described below as I have enrolled in a Body Balance class in the UK and have not since used the online service but I see you have taken 2 payments since. </div>
<div class="">1 on the 29th December and 1 on the 29th January. </div>
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<div class="">Can you please ensure the membership is definitely cancelled. Can you organise a refund?</div>
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<div class="">Kind regards</div>
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<div class="">Lorraine Bryant</div>
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<br class=""><blockquote class=""><div class="">On 28 Dec 2019, at 20:05, LES MILLS </div></blockquote>
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<div>On Demand &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div class="">Hi Lorraine,</div>
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<div class="">We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. Please follow the steps below. </div>
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<div class=""><strong class=""><u class="">Steps to Cancel</u></strong></div>
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<div class="">1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" target="_blank" rel="noreferrer" class=""><u class="">here</u></a> to sign in and see details of your current subscription</div>
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<div class="">2. Select <strong class="">Cancel </strong>located beside the subscription</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjU2NywiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.OnWjzddFgMddggQEotUqZuySmkM5XVHyH5MQrBn-LUE" class="inline-image fr-fic fr-dii" data-id="6095356567" alt="image" title="image" data-height="171" style="width: 549.572px" height="171px"><br class="">
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<div class="">3. Confirm the cancellation by selecting "<b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' class="">CANCEL LES MILLS ON DEMAND</b>" and then <strong class="">OK </strong>when prompted<strong class="">.</strong>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjgxMiwiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.7WOrHKp5949J1bVsFVdbOKJai12j2Srbkwytr5SXnmk" class="inline-image fr-fic fr-dii" data-id="6095356812" alt="image" title="image" data-height="142" style="width: 548.548px" height="142px"><br class="">
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<div class="">4. Click on "OK" when the message dialog appears.</div>
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<div class=""><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' class=""><strong class=""><u class="">Notes</u></strong></span></div>
<div style="line-height: 18px" class="">We will confirm your subscription cancellation via email. </div>
<div class=""><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' class="">If you subscribed through a club or other partner, please cancel through that same channel. </span></div>
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<div class=""><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' class="">All the best with your fitness journey and we really hope to see you again in the future! </span></div>
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<div class="">Regards,</div>
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<br class="">AJ<br class="">Customer Service Specialist (LMOD)<br class="">
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<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sat, 28 Dec at  1:17 PM
              <span class="separator">,  Lorraine Bryant &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div class="">Hello at Les Mills<br class=""><br class="">Please can you cancel my subscription now.<br class="">With thanks<br class=""><br class="">Lorraine Bryant<br class="">
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</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/104470