Subject: New Reply Received - Cancel
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 03:17:18 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  Cancel   Ticket comment <div><div dir="auto">I canceled yesterday!  Just received email that my card was charged.  I would like that payment reversed please!  I just went back in and canceled again. Yesterday it asked why. Today it did not. </div></div>
<div dir="auto"><br></div>
<div dir="auto">Please help me. </div>
<div dir="auto">Shauna </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 29, 2020 at 9:08 PM LES MILLS </div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Demand &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div dir="ltr">
<div>Hi Shaunapettyfit,</div>
<div><br></div>
<div>We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. Please follow the steps below. </div>
<div><br></div>
<div><strong><u>Steps to Cancel</u></strong></div>
<div><strong><u><br></u></strong></div>
<div>1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" rel="noreferrer" target="_blank"><u>here</u></a> to sign in and see details of your current subscription</div>
<div><br></div>
<div>2. Select <strong>Cancel </strong>located beside the subscription</div>
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<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjU2NywiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.OnWjzddFgMddggQEotUqZuySmkM5XVHyH5MQrBn-LUE" alt="image" title="image" style="width:549.572px" height="171px"><br>
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<div>3. Confirm the cancellation by selecting "<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>CANCEL LES MILLS ON DEMAND</b>" and then <strong>OK </strong>when prompted<strong>.</strong>
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</div>
<div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjgxMiwiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.7WOrHKp5949J1bVsFVdbOKJai12j2Srbkwytr5SXnmk" alt="image" title="image" style="width:548.548px" height="142px"><br>
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<div>4. Click on "OK" when the message dialog appears.</div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span></div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><strong><u>Notes</u></strong></span></div>
<div style="line-height:18px">We will confirm your subscription cancellation via email. </div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>If you subscribed through a club or other partner, please cancel through that same channel. </span></div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span></div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>All the best with your fitness journey and we really hope to see you again in the future! </span></div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span></div>
</div>
<div>Regards,<br>Dimpy Chawla<br>Customer Services Specialist (LMOD)</div>
<div><br></div>
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<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Wed, 29 Jan at 11:52 PM
              <span>,  Shaunapettyfit &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div>Hello!  

How do I cancel?  I cannot seem to find that info.     
Please help&#128522;
Shauna</div>
            </span>
</blockquote>
           </div>
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</div></blockquote>
</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/116229