Subject: New Reply Received - I want to cancel
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jan 2020 02:23:37 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  I want to cancel  Ticket comment <div>You can't cancel when you have no activation code and it won't recognize your email account. This is ridiculous.<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On Jan 26, 2020, at 8:59 PM, LES MILLS </blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Demand &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
	<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div>Hi Bensonj2014,</div>
<div><br></div>
<div>We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. Please follow the steps below. </div>
<div><br></div>
<div><b><u>Steps to Cancel</u></b></div>
<div><b><u><br></u></b></div>
<div>1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" target="_blank" rel="noreferrer"><u>here</u></a> to sign in and see details of your current subscription</div>
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<div>2. Select <b>Cancel </b>located beside the subscription<br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjU2NywiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.OnWjzddFgMddggQEotUqZuySmkM5XVHyH5MQrBn-LUE" class="inline-image" data-id="6095356567" alt="image" title="image" data-height="171" style="width: 549.572px" height="171px"><br>
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<div>3. Confirm the cancellation by selecting "<b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>CANCEL LES MILLS ON DEMAND</b>" and then <b>OK </b>when prompted<b>.</b>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjgxMiwiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.7WOrHKp5949J1bVsFVdbOKJai12j2Srbkwytr5SXnmk" class="inline-image" data-id="6095356812" alt="image" title="image" data-height="142" style="width: 548.548px" height="142px"><br>
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<div>4. Click on "OK" when the message dialog appears.</div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><b><u>Notes</u></b></span></div>
<div style="line-height: 18px">We will confirm your subscription cancellation via email. </div>
<div>
<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>If you subscribed through a club or other partner, please cancel through that same channel. </span><br>
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<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>All the best with your fitness journey and we really hope to see you again in the future! </span><br>
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<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
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<div>Regards,</div>
<div dir="ltr">Dimpy Chawla</div>
<div dir="ltr">Customer Services Specialist (LMOD)</div>
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<div dir="ltr"> <br>
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<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sun, 26 Jan at  6:09 PM
              <span class="separator">,  Bensonj2014 &lt;[email-masked]&gt;  wrote:
              <div>This ap doesn't work. I want to cancel NOW!</div>
            </span>
</blockquote>
           </div>
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</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/115296