Subject: New Reply Received - Cancel on demand
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jan 2020 20:23:00 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  Cancel on demand   Ticket comment <div>                Sorted, thanks!<br>Jenni            </div>            <div class="yahoo_quoted" style="margin: 10px 0px 0px 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid">                        <div style='color: rgb(38, 40, 42); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px'>                                <div>                    On Sunday, 26 January 2020, 6:58:28 PM NZDT, LES MILLS </div>
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<div>On Demand &lt;[email-masked]&gt; wrote:                                </div>
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<div>Hi Jennifer,</div>
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<div>We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. Please follow the steps below. </div>
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<div><b><u>Steps to Cancel</u></b></div>
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<div>1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" target="_blank" rel="noreferrer"><u>here</u></a> to sign in and see details of your current subscription</div>
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<div>2. Select <b>Cancel </b>located beside the subscription<br>
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<img height="171" title="image" class="yiv6376956612inline-image" style="width: 549.57px" alt="image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjU2NywiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.OnWjzddFgMddggQEotUqZuySmkM5XVHyH5MQrBn-LUE"><br>
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<div>3. Confirm the cancellation by selecting "<b>CANCEL LES MILLS ON DEMAND</b>" and then <b>OK </b>when prompted<b>.</b>
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<img height="142" title="image" class="yiv6376956612inline-image" style="width: 548.54px" alt="image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjgxMiwiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.7WOrHKp5949J1bVsFVdbOKJai12j2Srbkwytr5SXnmk"><br>
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<div>4. Click on "OK" when the message dialog appears.</div>
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<div><span><b><u>Notes</u></b></span></div>
<div style="line-height: 18px">We will confirm your subscription cancellation via email. </div>
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<span>If you subscribed through a club or other partner, please cancel through that same channel. </span><br>
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<span>All the best with your fitness journey and we really hope to see you again in the future! </span><br>
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<div>Regards,</div>
<div dir="ltr">Dimpy Chawla</div>
<div dir="ltr">Customer Services Specialist (LMOD)</div>
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<div class="yiv6376956612yqt4724110460" id="yiv6376956612yqt77823"><div class="yiv6376956612freshdesk_quote">            <blockquote class="yiv6376956612freshdesk_quote">              On              Sun, 26 Jan at 12:54 AM              <span class="yiv6376956612separator">,  Jennifer Leckie &lt;[email-masked]&gt;  wrote:              </span><div>Hi there,<br>Just wondering if I can please cancel my les Mills on demand. I’ve really enjoyed the app while on holiday over the Christmas period and with reduced classes at the Dunedin club. I’m ready to step back in the doors for 6am Monday.<br>Hoping this is the best way to cancel- I couldn’t see how to in my profile page.<br>Many thanks,<br>Jenni Dunn <br><br>Sent from my iPhone<br>
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</div>	  <div class="yiv6376956612freshdesk_satisfaction_survey">  <div style='font: 13px/normal "Helvetica Neue", Helvetica, Arial, sans-serif; width: 100%; font-size-adjust: none; font-stretch: normal'>      <hr style="border-width: 1px 0px 0px; border-style: solid none none; border-color: rgb(204, 204, 204) currentColor currentColor; border-image: none; margin-top: 20px; min-height: 0px">    <span style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-weight: bold">      </span><div>Please tell us what you think of your support experience.</div>        <table style="margin-top: 10px; table-layout: fixed" cellspacing="0" cellpadding="0"><tbody>
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<td style="padding: 0px; width: 14.28%; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; min-height: 8px; background-color: rgb(231, 52, 15)" rowspan="1" colspan="1"></td>
<td style="padding: 0px; width: 14.28%; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; min-height: 8px; background-color: rgb(241, 219, 22)" rowspan="1" colspan="1"></td>
<td style="padding: 0px; width: 14.28%; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; min-height: 8px; background-color: rgb(78, 141, 0)" rowspan="1" colspan="1"></td>
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<td style="padding: 16px 0px; width: 14.28%; text-align: center; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; background-color: rgb(252, 227, 224)" rowspan="1" colspan="1">            <a style="margin: 0px; padding: 5px; text-decoration: none; display: block" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/9f16a5c4f54a1d2323d2c12d338c4ea4/extremely_unhappy/new" target="_blank" rel="noreferrer">Not Good</a>          </td>
<td style="padding: 16px 0px; width: 14.28%; text-align: center; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; background-color: rgb(253, 250, 226)" rowspan="1" colspan="1">            <a style="margin: 0px; padding: 5px; text-decoration: none; display: block" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/9f16a5c4f54a1d2323d2c12d338c4ea4/neutral/new" target="_blank" rel="noreferrer">Just Okay</a>          </td>
<td style="padding: 16px 0px; width: 14.28%; text-align: center; border-right-color: rgb(255, 255, 255); border-right-width: 2px; border-right-style: solid; background-color: rgb(230, 239, 221)" rowspan="1" colspan="1">            <a style="margin: 0px; padding: 5px; text-decoration: none; display: block" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/9f16a5c4f54a1d2323d2c12d338c4ea4/extremely_happy/new" target="_blank" rel="noreferrer">Awesome</a>          </td>
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</div></div></div></div>                            </blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/115104