Subject: 3095 - Translation required. Thank you
From: Olesia Dhas <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 16 Jan 2020 02:08:01 -0700 (MST)

Hi David, 

Thank you for the response. 

As a Les Mills Virtual support we highly recommend to have all the recommended equipment in the setup because those equipment had been tested for running the Virtual Classes smooth. This setup provides best Virtual experience for the club. 
We are glad that you have managed to fix the issue by getting it to a default settings however, please note that these kind of issues would keep on hampering the virtual experience in near future. EDID as advised in our earlier emails is the most needed equipment for the Virtual Setup. 

An EDID device can stabilize the communication between a display and the iPad removing any 'power on/wake up' synchronization problems and ensuring the external display always receives the correct resolution and input settings when it needs it. The iPad always thinks the external display is switched on and is ready to receive the video. 

You can read about EDID here - 

[ https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-%C2%BFqu%C3%A9-es-un-edid-y-por-qu%C3%A9-necesito-uno- | https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-¿qué-es-un-edid-y-por-qué-necesito-uno- ] 

As the issue is resolved now we will go ahead and close this ticket. Do let us know if you need assistance with anything else. 

Warm Regards, 
Rishabh 
Customer Services 
Les Mills Virtual App