Subject: Re: 3095 - Translation required. Thank you
From: Jorge Ortiz <[email-masked]>
To: Olesia Dhas <[email-masked]>
Date: Wed, 15 Jan 2020 05:40:59 -0700 (MST)

Hola jorge 

Estamos dando seguimiento al problema que haz tenido con el sonido. 

¿Nos puedes confirmar si el EDID ya está instalado en tu configuración?. Desafortunadamente, el problema con el sonido se debe a la falta de EDID. 

No podemos garantizar una reproducción fluida de Virtual con la instalación actual en tu Club. Una vez que instale EDID, podremos diagnosticar o incluso corregir el problema con el Virtual. 

Mientras tanto, dejaremos este ticket abierto durante las próximas 48 horas. Por favor, haznos saber si necesitas cualquier asistencia. 

Saludos cordiales, 
olesia 
Servicio al cliente 
La aplicación virtual Mills 

From: "Olesia Dhas" <[email-masked]> 
To: "Jorge Ortiz" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 18:02:49 
Subject: 3095 - Translation required. Thank you 

Hi Jorge, 

We are following up with you regarding the issue with the sound. 

Please confirm that EDID is installed in your setup. Unfortunately, the issue you are facing with the sound is because of the missing EDID from the setup. 
​ 
We can't guaranty smooth playback of Virtual with that equipment which is in use in your Club. Once you install EDID in the setup, we would be able to diagnose or even rectify the issue with the Virtual. 
​ 
Meanwhile, we will leave this ticket open for next 48 hours. Please let us know if you need our assistants in anything else. 

Warm Regards, 
Olesia 
Customer Support 
Les Mills Virtual App