Subject: 3095 - Translation required. Thank you
From: Olesia Dhas <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Date: Wed, 15 Jan 2020 05:32:49 -0700 (MST)

Hi Jorge, 

We are following up with you regarding the issue with the sound. 

Please confirm that EDID is installed in your setup. Unfortunately, the issue you are facing with the sound is because of the missing EDID from the setup. 
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We can't guaranty smooth playback of Virtual with that equipment which is in use in your Club. Once you install EDID in the setup, we would be able to diagnose or even rectify the issue with the Virtual. 
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Meanwhile, we will leave this ticket open for next 48 hours. Please let us know if you need our assistants in anything else. 

Warm Regards, 
Olesia 
Customer Support 
Les Mills Virtual App