Subject: 3107 - Please check my Draft
From: Olesia Dhas <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 15 Jan 2020 04:33:33 -0700 (MST)

Hi Sarah, 

Thank you for getting back to us. 

As checked, your iOS and APP version seems outdated. The current running version is 12.4.1 and 1.12.0 respectively. I would hereby request you to manually update the iOS and the APP version to their latest updates that is; iOS - 13.3 and APP - 1.12.1 

Please note that, automatic updates and notifications are switched off for smooth playback of the virtual classes. 

As notifications and automatic updates are off on iPad, I am afraid you have to update the iOS and the APP manually when there are no classes playing. 

To update your App please follow steps bellow: 

[ https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- | https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- ] 

For updating your IOS version you need to open: 

Settings >> General >> Software Update. 

Please let us know how it goes. 

Warm regards, 
Olesia 
Customer Services 
Les Mills Virtual App