Subject: New Reply Received - Re: Here’s your receipt
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jan 2020 08:26:24 +0000

Hi Deeksha Dadu,  The customer has responded to the ticket.  Re: Here’s your receipt  Ticket comment <div>
<div dir="auto">Hi there
<div dir="auto"><br></div>
<div dir="auto">I went into the many option as you’ve explained, and it said that my subscription was already cancelled. So, I’m confused as to why I was still being charged?</div>
</div>
</div>
<div>
<br>
<div class="matchFont">
<div dir="auto">Cheers
<div dir="auto">Tina</div>
</div>
</div>
</div>
<div>On 12 Jan 2020, 4:08 PM +1300, LES MILLS </div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Demand &lt;[email-masked]&gt;, wrote:<br>
</div>
<blockquote class="spark_quote" style="margin: 5px 5px; padding-left: 10px; border-left: thin solid #1abc9c">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">
<div>Hi Tina,</div>
<div><br></div>
<div>We are sorry to see you go. Cancellation is easy, and you can do this directly yourself. Please follow the steps below. </div>
<div><br></div>
<div><strong><u>Steps to Cancel</u></strong></div>
<div><strong><u><br></u></strong></div>
<div>1. Click <a href="https://www.lesmillsondemand.com/en_nz/customer/account/" target="_blank" rel="noreferrer"><u>here</u></a> to sign in and see details of your current subscription</div>
<div><br></div>
<div>2. Select <strong>Cancel </strong>located beside the subscription</div>
<div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjU2NywiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.OnWjzddFgMddggQEotUqZuySmkM5XVHyH5MQrBn-LUE" data-id="6095356567" alt="image" title="image" data-height="171" style="width: 549.572px" height="171px"><br>
</div>
<div>3. Confirm the cancellation by selecting "<b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>CANCEL LES MILLS ON DEMAND</b>" and then <strong>OK </strong>when prompted<strong>.</strong>
</div>
</div>
<div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjA5NTM1NjgxMiwiZG9tYWluIjoibGVzbWlsbHNvbmRlbWFuZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjMwODg5fQ.7WOrHKp5949J1bVsFVdbOKJai12j2Srbkwytr5SXnmk" data-id="6095356812" alt="image" title="image" data-height="142" style="width: 548.548px" height="142px"><br>
</div>
<div>4. Click on "OK" when the message dialog appears.</div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><strong><u>Notes</u></strong></span></div>
<div style="line-height: 18px">We will confirm your subscription cancellation via email. </div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>If you subscribed through a club or other partner, please cancel through that same channel. </span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>All the best with your fitness journey and we really hope to see you again in the future! </span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
</div>
<div>Regards,</div>
</div>
<div dir="ltr"><br></div>
<div dir="ltr">AJ<br>
Customer Service Specialist (LMOD)<br>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote spark_quote" style="margin: 5px 5px; padding-left: 10px; border-left: thin solid #e67e22">On Sat, 11 Jan at 6:43 PM <span class="separator">, Tina Park &lt;[email-masked]&gt; wrote:</span>
<div>
<span class="separator"></span>
<div dir="auto"><span class="separator">Hi, I’d like to cancel my subscription to LesMills Ondemand.</span></div>
</div>
<div>
<span class="separator"><br></span>
<div class="matchFont">
<span class="separator"></span>
<div dir="auto">
<span class="separator">Cheers</span>
<div dir="auto"><span class="separator">Tina</span></div>
</div>
</div>
</div>
<div>
<span class="separator">On 11 Jan 2020, 3:12 PM +1300, [email-masked], wrote:<br></span>
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<br>
This is a quick note to let you know that your payment has been received and you will continue to be billed accordingly to your subscription terms unless you cancel prior.<br>
<br>
These transactions will show on your bank statement from<br>
LES MILLS On Demand or LES MILLS MEDIA.<br>
<br>
<strong>Your order <span class="no-link">#500069976</span></strong><br>
<br>
Placed on 11 January 2020 3:12:03 PM NZDT<br>
<br>
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<th align="left" bgcolor="#EAEAEA" style="font-size:14px; padding:3px 9px">Sku</th>
<th align="center" bgcolor="#EAEAEA" style="font-size:14px; padding:3px 9px">Qty</th>
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<td align="left" style="font-size:14px; padding:3px 9px; border-bottom:1px dotted #CCCCCC"><strong style="font-size:14px">Monthly Subscription - All Access Pass</strong></td>
<td> </td>
<td align="left" style="font-size:14px; padding:3px 9px; border-bottom:1px dotted #CCCCCC">subscription</td>
<td align="center" style="font-size:14px; padding:3px 9px; border-bottom:1px dotted #CCCCCC">1</td>
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<td colspan="3" align="right" style="padding:3px 9px">Subtotal</td>
<td align="right" style="padding:3px 9px; white-space: nowrap"><span class="price">$26.08</span></td>
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<td colspan="3" align="right" style="padding:3px 9px">GST (15%)<br>
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<td align="right" style="padding:3px 9px; white-space: nowrap" rowspan="1"><span class="price">$3.91</span></td>
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<tr class="grand_total">
<td colspan="3" align="right" style="padding:3px 9px"><strong style="color:#505050">Total Due Today</strong></td>
<td align="right" style="padding:3px 9px; white-space: nowrap"><strong style="color:#505050"><span class="price">$29.99</span></strong></td>
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<th width="10"></th>
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<td style="font-size:14px; padding:7px 9px 9px 9px">Tina Park<br>
Wellington, Tawa, 5028<br>
New Zealand<br>
</td>
<td> </td>
<td style="font-size:14px; padding:7px 9px 9px 9px">
<div><strong>Credit Card / Debit Card</strong></div>
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<th style="text-align: left;font-weight:bold;padding: 3px 0">Card Number (Last 4):</th>
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<td style="padding: 3px 0">7656</td>
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<th style="text-align: left;font-weight:bold;padding: 3px 0">Credit Card Type:</th>
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<td style="padding: 3px 0">Visa</td>
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<br>
If you have any questions, just email us at <a href="mailto:[email-masked]" style="border-bottom: 1px solid;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #000000;font-weight: bold;text-decoration: none" rel="noreferrer">[email-masked]</a> and we'll get back to you as soon as we can.<br>
<br>
The LES MILLS On Demand team.</td>
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<div style="font-family:arial;font-size:7pt;color:#272224"><a href="https://www.lesmillsondemand.com/" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weight: normal;text-decoration: underline" target="_blank" rel="noreferrer"><img alt="" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/f47ed543-4cc4-4d8f-84ed-07c4a3479632.png" style="display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="130"></a></div>
<div style="font-size:0px;line-height:0px"><img alt="" height="40" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="0"></div>
</td>
<td class="mob" style="font-size: 0px;line-height: 0px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%" width="40"><img alt="" height="1" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="40"></td>
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<table align="center" border="0" cellpadding="0" cellspacing="0" class="content" style="margin: auto;background: #ffffff;width: 600px;max-width: 600px;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
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<td style="font-family: Arial, sans-serif;color: #272224;text-align: center;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<div style="color: #00B388;font-weight: bold;text-decoration: none;font-size: 14px !important;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;font-family: Helvetica;line-height: 150%;text-align: center">
<a href="http://lesmillsondemand.com/" style="color: #00B388;font-weight: bold;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%" target="_blank" rel="noreferrer"><span style="color:#00B388">New Workouts</span></a> <span style="color:#00B388">|</span> <a href="https://www.lesmillsondemand.com/customer/account" style="color: #00B388;font-weight: bold;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%" target="_blank" rel="noreferrer"><span style="color:#00B388">Account Login</span></a>
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<div style="font-size:0px;line-height:0px"><img alt="" height="20" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="0"></div>
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<table align="center" border="0" cellpadding="0" cellspacing="0" class="content" style="margin: auto;background: #ffffff;width: 600px;max-width: 600px;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<tbody>
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<td class="mob" style="font-size: 0px;line-height: 0px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%" width="40"><img alt="" height="1" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="40"></td>
<td align="center" class="applelinks" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<div style="font-size:0px;line-height:0px"><img alt="" height="20" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="1"></div>
<table align="center" border="0" cellpadding="2" cellspacing="0" style="font-size: 0px;line-height: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
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<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%"><a href="https://itunes.apple.com/nz/app/les-mills-on-demand/id1015685995?mt=8" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weight: normal;text-decoration: underline" target="_blank" rel="noreferrer"><img alt="Apple App Store" class="icon" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/e375c326-a797-47a9-b937-8886cdf5733d.png" style="width: 100px;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="60"></a></td>
<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%"><a href="https://play.google.com/store/apps/details?id=com.lesmillsondemand" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weight: normal;text-decoration: underline" target="_blank" rel="noreferrer"><img alt="Google Play" class="icon" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/6681c49f-3380-47d0-b0ce-eda4d9fa55ae.png" style="width: 100px;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="68"></a></td>
<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%"><a href="https://channelstore.roku.com/details/66268/les-mills-on-demand" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weight: normal;text-decoration: underline" target="_blank" rel="noreferrer"><img alt="Roku TV" class="icon" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/d8b5aa0c-9f48-487c-96a2-8af4ef1f613c.png" style="width: 100px;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="60"></a></td>
<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%"><a href="https://www.amazon.com/Les-Mills-Media-Ltd-Demand/dp/B010P0IW68" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-weight: normal;text-decoration: underline" target="_blank" rel="noreferrer"><img alt="Amazon" class="icon" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/b4210e3f-bb27-458a-91be-534fd64675fe.png" style="width: 100px;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="40"></a></td>
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<div style="font-size:0px;line-height:0px"><img alt="" height="20" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="1"></div>
<div class="applelinks" style="font-family:arial;font-size:9pt;color:#272224">
<div style="color: #272224;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;font-family: Helvetica;font-size: 12px;line-height: 150%;text-align: center"><span style="color:#000000">© 2018 LES MILLS Media Ltd. All Rights Reserved</span></div>
<div style="font-size:0px;line-height:0px"><span style="color:#000000"><img alt="" height="20" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="1"></span></div>
</div>
<div style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #656565;font-family: Helvetica;font-size: 12px;line-height: 150%;text-align: center"> </div>
<div style="font-size:0px;line-height:0px"><img alt="" height="40" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="1"></div>
</td>
<td class="mob" style="font-size: 0px;line-height: 0px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%" width="40"><img alt="" height="1" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/65b4c1ba-8db8-4c27-85c9-f1e2c1b891f8.gif" style="-webkit-backface-visibility:hidden;-webkit-perspective:1000;-webkit-backface-visibility:hidden;-webkit-perspective:1000;display: block;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic" width="40"></td>
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</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="freshdesk_satisfaction_survey">
<div style="width: 100%;font: 13px 'Helvetica Neue', Helvetica, Arial, sans-serif">
<hr style="height:0;border:0;margin-top:20px;border-top:1px solid #ccc">
<span style="font-family: Arial, sans-serif; color: #333;font-weight:bold">
<div>Please tell us what you think of your support experience.</div>
</span>
<table cellspacing="0" cellpadding="0" style="table-layout:fixed; margin-top:10px">
<tbody>
<tr>
<td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#e7340f"></td>
<td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#f1db16"></td>
<td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#4e8d00"></td>
</tr>
<tr>
<td style="width: 14.28%; border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fce3e0"><a href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/3aaf18e18e45b8220521b90035b23df5/extremely_unhappy/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Not Good</a></td>
<td style="width: 14.28%; border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fdfae2"><a href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/3aaf18e18e45b8220521b90035b23df5/neutral/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Just Okay</a></td>
<td style="width: 14.28%; border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#e6efdd"><a href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/3aaf18e18e45b8220521b90035b23df5/extremely_happy/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Awesome</a></td>
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</div>
</div>
</div>
</blockquote>

</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/110579