Subject: Re: Translation required - 3095, thank you
From: Jorge Ortiz <[email-masked]>
To: Olesia Dhas <[email-masked]>
Date: Wed, 8 Jan 2020 06:58:27 -0700 (MST)

Hola David, 

Como te comenté en la llamada, en la instalación falta el EDID. El EDID es una parte importante de la configuración de LES MILLS Virtual y garantiza la reproducción correcta de las clases de video. En el siguiente enlace a encontrarás más información sobre EDID: 

https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-¿qué-es-un-edid-y-por-qué-necesito-uno- 

Recomendamos a todos nuestros clientes que usen solo los equipos recomendados. Y solo en este caso podemos garantizar una reproducción perfecta de las clases virtuales. Lo mas recomendable es comprar el model recomendade de EDID e instalarlo. El problema con el sonido es causado por una instalación no recomendada. 

Si tienes cualquier duda por favor contactanos nuevamente. 

Saludos 
Jorge 
Servicios al cliente 
Aplicación virtual Les Mills 

From: "Olesia Dhas" <[email-masked]> 
To: "Jorge Ortiz" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 19:17:49 
Subject: Translation required - 3095, thank you 

Hi David, 

As discussed on call in Club is missing EDID - emulator. Since the emulator is an important part of the setup for LES MILLS Virtual, and its presence ensures the correct playback of video classes. Please, find link bellow with more information about EDID: 

[ https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-%C2%BFqu%C3%A9-es-un-edid-y-por-qu%C3%A9-necesito-uno- | https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-¿qué-es-un-edid-y-por-qué-necesito-uno- ] 

We are advising to all our customers to use only recommended equipment. And only in this case we can guarantee a seamless playback of virtual classes. Kindly purchase the recommended model of EDID and install it. The problem with sound is caused by wrong equipment in use. 

Please let us know how it goes. 

Saludos 
Jorge 
Customer Services 
Les Mills Virtual App