Subject: Translation required - 3095, thank you
From: Olesia Dhas <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 8 Jan 2020 06:47:49 -0700 (MST)

Hi David, 

As discussed on call in Club is missing EDID - emulator. Since the emulator is an important part of the setup for LES MILLS Virtual, and its presence ensures the correct playback of video classes. Please, find link bellow with more information about EDID: 

[ https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-%C2%BFqu%C3%A9-es-un-edid-y-por-qu%C3%A9-necesito-uno- | https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-¿qué-es-un-edid-y-por-qué-necesito-uno- ] 

We are advising to all our customers to use only recommended equipment. And only in this case we can guarantee a seamless playback of virtual classes. Kindly purchase the recommended model of EDID and install it. The problem with sound is caused by wrong equipment in use. 

Please let us know how it goes. 

Saludos 
Jorge 
Customer Services 
Les Mills Virtual App