Subject: Translation required - 3116
From: Olesia Dhas <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Tue, 7 Jan 2020 04:10:11 -0700 (MST)

Hi Saul, 

Thank you for your time on call. 

As discussed on call your AV setup doesn't match with recommended equipment. It seems that you are using 6th Gen iPad version with 128 GB capacity where in we have recommended 3rd Gen iPad with minimum 512 GB capacity. Please find link below where you can find all correct equipment for Les Mills Virtual: 

https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084204-¿qué-dispositivos-y-equipamiento-necesito-para-crear-una-sala-virtual- 

Also, you are connecting your iPad directly to the projector by skipping EDID emulator. Using an emulator in an audio-video installation is very important.This will give you a guarantee of seamless sound and video extraction. You can find more information about EDID in the link bellow: 

https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084205-¿qué-es-un-edid-y-por-qué-necesito-uno- 

We will keep open this ticket for the next 48 hours. Please let us know if you need our assistance with anything else. 

Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Shiny regards, 
OLesia