Subject: Re: Virtual update (12/28)
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Tue, 31 Dec 2019 06:14:26 -0700 (MST)

Hi Charlotte, 

Attached is the data for the clubs you have requested. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "lesmills" <[email-masked]> 
Sent: Tuesday, December 31, 2019 5:30:09 AM 
Subject: FW: Virtual update (12/28) 

Hi Support, 

Please can you use one of the excel templates in the kibana data extraction folder to list the AV disconnects (Video Player disconnections) and classes which were paused for the below customers in the last 7 days. I’d like to be able to see at what point in the video the AV disconnect or pause happened and what time slot and day it was. 

[ mailto:[email-masked] | [email-masked] ] (Athenaeum) – 2 studios 

​ 

[ mailto:[email-masked] | [email-masked] ] (Baxter) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (OrthoIndy) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (HRH) – 1 studio 

[ mailto:[email-masked] | [email-masked] ] (Fishers) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (Ben Harrison) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (Irsay) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (Witham) – 1 studio 

[ mailto:[email-masked] | [email-masked] ] (Avondale) – 1 studio 

[ mailto:[email-masked] | [email-masked] ] (Jordan) – 2 studios 

[ mailto:[email-masked] | [email-masked] ] (Ransburg) – 1 studio 

For customers that have two studios please put the data on a separate tab (so we should have 18 tabs in total) and provide the name of the studio so the customer can identify what studio it is (this can be identified in the master login or Salesforce). 

Please send me the data once Pritish has reviewed at the start of his shift. 

Thanks 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

www.lesmills.com 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Chelsy Winters <[email-masked]> 
Sent: Sunday, 29 December 2019 11:07 am 
To: Amanda Hetherington <[email-masked]>; 'Watson, Zach' <[email-masked]>; 'Scott, Eric' <[email-masked]> 
Cc: 'Hoffman, Jeffrey' <[email-masked]>; David Kleiman <[email-masked]>; Michael McWhirter <[email-masked]>; Anne Graves <[email-masked]>; Watson, Jeffrey <[email-masked]>; [email-masked]; Kim Walker <[email-masked]>; Nate Garven <[email-masked]>; Charlotte Jansen <[email-masked]>; Brian Clapper <[email-masked]> 
Subject: Virtual update (12/28) 
Importance: High 

After today’s installs and fixes (thank you Eric!), here are the issues still being reported. Again, these are all being reported after Eric was at these centers again. I think, correct me if I’m wrong, all of these issues are happening after multiple visits to confirm correct install of the EDID’s, so we have another issue (or issues happening). Do we need to hop on a call early next week to troubleshoot so we are on time for our 1/6 launch?: 

	

Center 	

Room 	

Pre-scheduled 	

Prompted 

Athenaeum 	

Cycle 	

Videos stopping in middle 	

Videos stopping in middle 

Group Ex 	

Videos stopping in middle 	

Videos stopping in middle 

Baxter 	

Cycle 	

No external device connected error, videos stopping in middle 	

No external device connected error, videos stopping in middle 

Group Ex 	

Videos stopping in middle, Electrician came out at suggestion of Tech because of classes ending early, electrician has confirmed they are NOT losing power 	

Videos stopping in middle, Electrician came out at suggestion of Tech because of classes ending early, electrician has confirmed they are NOT losing power 

Ben Harrison 	

Cycle 	

Running 	

n/a 

Group Ex 	

Running 	

Running 

Irsay 	

Cycle 	

Running 	

Running 

Group Ex 	

	

Fishers 	

Cycle 	

Running 	

Running 

Group Ex 	

Running 	

Running 

Witham 	

Group Ex 	

Running 	

Running 

Ortho 	

Studio A 	

Running 	

Running 

Studio B 	

Not starting scheduled classes, Tech said to contact LesMills 	

Running 

Avondale 	

Group Ex 	

Running 	

Running 

Jordan 	

Cycle 	

Running 	

Running 

Group Ex 	

Running 	

Running 

HRH 	

Group Ex 	

Classes ending early, iPad battery not holding charge 	

Classes ending early, iPad battery not holding charge 

Ransburg 	

Group Ex 	

Thank you, 

Chelsy Winters 

Senior Director of Community Health 

YMCA of Greater Indianapolis 

430 S. Alabama Street 

Indianapolis, IN 46225 

Direct Line: (317) 713-8519 

Fax: (317) 266-2845