Subject: Flaaging Twilio issue
From: Parvez Alam <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Fri, 27 Dec 2019 23:47:22 -0700 (MST)

Hi Team, 

Please follow the below template to flag any twilio issue to your TL. Make sure that you're attaching the screenshot of the extension and pasting the complete debug error in the email. 

Username: 

When did this happen? 

- What was the status originally? 

- To what status was it changed? 

- How many times this happened? 

- What was agent doing at the time or right before this happened? 

Kind Regards 
Parvez Khan