Subject: FW: Important info for agent s
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>
Date: Fri, 27 Dec 2019 15:31:33 +0000

FYI all - please flag to this person for Friday night (it was missing from the original email below);

Calls/email contact from customers on Friday 27/12/2019 during the evening shift (6pm-12amGMT) should be sent to [email-masked]<mailto:[email-masked]>

From: Michelle Gubbins
Sent: 27 December 2019 13:43
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Silvia Floranes <[email-masked]<mailto:[email-masked]>>; Tetien Lan <[email-masked]<mailto:[email-masked]>>; Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Important info for agent s
Importance: High

Hi all,

Please note that an urgent comms needed to be sent to today to all CF agents- as there is no one currently available in CS Training to help, I had to make do with what I could and sent the following email to all Limerick CF agents:

Hi all,

Please carefully read the following comms for the event  South Africa vs England Cricket test series taking place between January 3rd- 6th.  2020.

Cancellation emails will be sent out to some customers today and possibly over the weekend. This will effect many travelling buyers so you may receive phone contact from customers who are extremely unhappy and do not accept that their order will be cancelled. You should especially pay close attention if the customer is travelling from the UK or Switzerland.
If you receive such customer complaints via inbound call or email, please inform the customer that you will forward their complaint to the relevant department.
You will then need to follow the next steps and send an email using the below template

TID:

Ticket Quantity:

Section:

Buyer email:

Buyer home country:
Notes/feedback from buyer:

 to the following agents based on the day you receive the contact from the customer:

Calls/email contact from customers on Friday 27/12/2019 should be sent to :[email-masked]<mailto:[email-masked]>

Calls /email contact from customers on Saturday 28/12/2019 day shift: [email-masked]<mailto:[email-masked]>

Calls/email contact from customers on Saturday 28/12/2019 night shift: [email-masked]<mailto:[email-masked]>

Calls/email contact from customers on Sunday 29/12/2019 day shift: [email-masked]<mailto:[email-masked]>

Calls/email contact from customers on Sunday 29/12/2019 night shift: [email-masked]<mailto:[email-masked]>

Please ensure the following team leads are CC'd in the email:
Felipe Fleury Gil,  Kimberley Smith and Valentina Cante

This will also affect your CF agents so can you please send this to them and have huddles with them today and over the weekend. This is very important and the instructions must be followed!
Sorry for the inconvenience!

Thanks,
Michelle