Subject: Performance Statistics - 16/12/2019
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Team Lead <[email-masked]>
Date: Wed, 18 Dec 2019 11:50:29 +0000

Hi all,

Here is a summary of the best performers on 16/12/2019. Congratulations to everyone who did well yesterday. Please continue to aim to make zero errors.

% audited contacts with errors (audits conducted on 16/12/2019):

19.46%

Let's aim to get this does to below 15% over the next couple of days!

Most outbound calls:

Most inbound calls:

People with no errors (audits conducted on 16/12/2019):

Most common errors (audits conducted on 16/12/2019):

Kind regards,
Brian Sexton
Team Leader India
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