Subject: Re: Data for Corrupt download email (proactive support process)
From: Olesia Dhas <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 18 Dec 2019 03:13:45 -0700 (MST)

PFB link with December data for corrupt downloads. 

[ https://docs.google.com/spreadsheets/d/1P4ZOthCjCnkdTcyzLM7GiqWXTTcjH0_O/edit#gid=1400242381 | https://docs.google.com/spreadsheets/d/1P4ZOthCjCnkdTcyzLM7GiqWXTTcjH0_O/edit#gid=1400242381 ] 

Shiny regards, 
OLesia 

From: "Deeksha Dadu" <[email-masked]> 
To: "Olesia Dhas" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 18, 2019 9:28:45 AM 
Subject: Fwd: Data for Corrupt download email (proactive support process) 

Hi Olesia, 

Please see Charlotte’s email. She has asked for corrupt files for the customers whose emails have bounced back. Please make sure that you keep this data ready before Pritish comes in so that we can quickly get it checked and send it out. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen <[email-masked]> 
Date: 18 December 2019 at 06:38:17 GMT+5:30 
To: "Pritish Nandi (LSM)" <[email-masked]> 
Cc: lesmills <[email-masked]> 
Subject: RE: Data for Corrupt download email (proactive support process) 

BQ_BEGIN

What are the corrupt files for each customer? I’ll email them 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

www.lesmills.com 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Pritish Nandi <[email-masked]> 
Sent: Tuesday, 17 December 2019 5:14 am 
To: Charlotte Jansen <[email-masked]> 
Cc: lesmills <[email-masked]> 
Subject: Re: Data for Corrupt download email (proactive support process) 

Hi Charlotte, 

I have tried checking SF for the email address and found the following. We have used the correct email addresses when sending emails to these customer but still they have bounced back. It has been found that "@lesmills.co.nz" domain has the max bounce. 

[email-masked] - no email 

[email-masked] - [email-masked] 

[email-masked] - [email-masked] 

[email-masked] - [email-masked] 

[email-masked] - [email-masked] 

[email-masked] - No email 

[email-masked] No Email 

Do you want me to send another round of emails to these customers? 

Regards, 

Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Charlotte Jansen" <[email-masked]> 
Cc: "lesmills" <[email-masked]> 
Sent: Monday, December 16, 2019 1:22:03 PM 
Subject: Re: Data for Corrupt download email (proactive support process) 

Hi Charlotte, 

Please find below the usernames for the customer which were bounced. 

[email-masked] - 

[email-masked] - 

[email-masked] - 

[email-masked] - 

[email-masked] - 

[email-masked] - 

[email-masked] 

I will check in SF for the registered email address and try to send the email again. The only issue is that most of the times we do not see the email address for the customer under SF due to limited access. 

Regards, 

Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "lesmills" <[email-masked]> 
Sent: Monday, December 16, 2019 1:25:50 AM 
Subject: RE: Data for Corrupt download email (proactive support process) 

Ok great, thanks, which ones bounced? Can we try the contact under the Salesforce account instead please? 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

www.lesmills.com 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Pritish Nandi <[email-masked]> 
Sent: Monday, 16 December 2019 3:39 am 
To: Charlotte Jansen <[email-masked]> 
Cc: lesmills <[email-masked]> 
Subject: Re: Data for Corrupt download email (proactive support process) 

Hi Charlotte, 

We have sent emails to all the customers. Attached is the completed file for your reference. 

Unfortunately, we have received bounce back from 5 customers but rest are delivered. We haven't had any replies yet. We will monitor the inbox in each shift so that we are able to reply to customers emails as soon as they come. 

Do let me know if anything else needs to be done. 

Regards, 

Pritish 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Charlotte Jansen" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 13, 2019 6:14:25 PM 
Subject: Data for Corrupt download email (proactive support process) 

Hi Charlotte, 

Please find attached the data for customers who approached us for some other issue but we also detected corrupt download. 

Please let me know if it is fine to start emailing tomorrow when Pritish comes in. 

Thanks 

Regards, 

Deeksha 

BQ_END