Subject: Late Collection For Order ID 6245921715
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Dec 2020 05:30:29 -0700 (MST)

Hi Team, 

Problem Statement: Late Collection 

Order Date: Nov 22, 2020 
Order ID: 6245921715 
Tracking id: 46389823211 
Provided Phone number : 0534164154 
Provided Full Address : Security Forces Health Center, Azaziah St. Makkah KSA. 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 12/11/20 3:19 PM and till now the item has not been collected from the customer. We request you to please collect the order item at the soonest as customer is very angry. We have already escalated the case to the aramex courier team. However, we keep getting replies that "collection cancelled due to customer mobile was switched off" and as per the customer, the contact number provided by the customer is correct and working! 

Please find the attached screenshot for your reference. 

We request you please contact him on 0534164154 to collect the order. 

Regards, 
Ishan