Subject: Fwd: Bank Transfer Delay - 2000502226
From: Apoorv Joshi <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 20 Jan 2021 00:42:45 -0700 (MST)

Hi Ezz, 

1762253 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 20, 2021 10:28:16 AM 
Subject: FW: Bank Transfer Delay - 2000502226 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]> 
Sent: Sunday, January 17, 2021 6:17 PM 
To: Fauzan Musalman <[email-masked]> 
Cc: Alinaqi Bhavnagri <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Bank Transfer Delay - 2000502226 

Dear team 

Regarding this refund for order 2000502226 

Its done and confirmed more than month ago as per attached transfer slip and bank statement sample below 

So kindly check and confirm 

	

Current available as at 	

Bank reference 	

Narrative 	

Customer reference 	

TRN type 	

Value date 	

Credit amount 	

Debit amount 	

Time 	

Post date 

31/12/2020 22:27 	

TT NSCB75345 N 	

MOSTAFA SAYED AHMED HASSAN FARAAG GE01215104823895 /100015676631 OTHERS (MUST BE VERY SPECIFIC) ECOM REFUND 2000502226 CHARGE WAIVED 	

001128529001 	

TFR- 	

16/12/2020 	

-620.00 	

17:24 	

16/12/2020 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C17eface518574bafef6508d8baf29bb5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637464898458971566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rOZ2w%2Fx2yJGPAgb8KxL7ljdn%2F%2BEOUnJlO6C7lUOCfIk%3D&reserved=0 | www.landmarkgroup.com ] 

From: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 6:02 PM 
To: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Bank Transfer Delay - 2000502226 
Importance: High 

Pls check and confirm. Also pls share with me the updated excel file for all the transfers. 

Alinaqi Bhavnagri | DGM Finance 

Orient International Trading | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt 
Mob: +20102 307 0555| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C17eface518574bafef6508d8baf29bb5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637464898458971566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rOZ2w%2Fx2yJGPAgb8KxL7ljdn%2F%2BEOUnJlO6C7lUOCfIk%3D&reserved=0 | www.landmarkgroup.com ] 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 2:40 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer Delay - 2000502226 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to clsoe the below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 5 January, 2021 12:07:08 
Subject: Re: Bank Transfer Delay - 2000502226 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 December, 2020 21:11:31 
Subject: Bank Transfer Delay - 2000502226 

Hi Team, 

With reference to the order number: 2000502226 

Kindly assist in getting the Bank Transfer done for this order on priority basis. The status is still showing Bank Transfer in progress. Hybris ticket ID for for bank transfer is 00067001. Amount to refund is EGP 620. 

Once Bank transfer is done please share the transfer receipt for the same. Case pending since Nov 2020, please assist to close this. 

Thank you for your help! 

Regards, 

Apoorv 

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