Subject: Ticket Assigned - Conversation with samiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 05:12:15 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samiya samiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samiya Bot:  Hi Samiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455077461            01:23 AM, 21th Dec                     samiya                    Ok           01:23 AM, 21th Dec                   Mohammad                   Hi Samiya, Thank you for contacting us. My name is Mohammad. How may I help you?           01:24 AM, 21th Dec                     samiya                    Hi           01:24 AM, 21th Dec                   Mohammad                   How may I help you?           01:24 AM, 21th Dec                     samiya                    I had contacted you earlier regarding refund           01:24 AM, 21th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           01:24 AM, 21th Dec                     samiya                    Same problem           01:24 AM, 21th Dec                   Mohammad                   I will surely help you.           01:24 AM, 21th Dec                     samiya                    I have mailed already           01:24 AM, 21th Dec                   Mohammad                   Please let me check that for you.           01:25 AM, 21th Dec                     samiya                    Ok           01:25 AM, 21th Dec                     samiya                    Return done on 27th of november           01:25 AM, 21th Dec                     samiya                    And still refund not received           01:25 AM, 21th Dec                     samiya                    This wasnt expected from centrepoint           01:26 AM, 21th Dec                     samiya                    Management           01:26 AM, 21th Dec                     samiya                    I have made so many purchases last month..still they dont show any sincerity to customers           01:27 AM, 21th Dec                   Mohammad                   Please tell me your order number I am unable to track it through email           01:27 AM, 21th Dec                     samiya                    Order no.4516068932           01:27 AM, 21th Dec                   Mohammad                   We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.           01:27 AM, 21th Dec                     samiya                    4517131155           01:27 AM, 21th Dec                     samiya                    I contacted your support team so many times           01:28 AM, 21th Dec                   Mohammad                   For both orders refund is not received ?           01:29 AM, 21th Dec                     samiya                    Both the orders inside bag was damaged thats y I returned           01:29 AM, 21th Dec                     samiya                    U can check from my account this month I have placed orders around 300 Qr           01:30 AM, 21th Dec                     samiya                    Yea both           01:30 AM, 21th Dec                   Mohammad                   We apologize for the inconvenience caused to you.  We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.           01:30 AM, 21th Dec                     samiya                    Same thing I have been hearing from u ppl           01:31 AM, 21th Dec                     samiya                    Its already crossed the time frame given           01:31 AM, 21th Dec                   Mohammad                   We can see that are we are really very sorry for the delay           01:31 AM, 21th Dec                     samiya                    Should I go n check with one of the stores           01:31 AM, 21th Dec                   Mohammad                   Please be assure we will solve it on priority           01:31 AM, 21th Dec                   Mohammad                   You will be contacted on [email-masked] with in 24-48 hours           01:32 AM, 21th Dec                     samiya                    Oh           01:32 AM, 21th Dec                     samiya                    This is probably my last order from centrpoint           01:33 AM, 21th Dec                   Mohammad                   Please let us work on this           01:34 AM, 21th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:34 AM, 21th Dec                     samiya                    Oh           01:35 AM, 21th Dec                   Mohammad                   Is there anything else I can help ?           01:36 AM, 21th Dec                     samiya                    No           01:36 AM, 21th Dec                     samiya                    I need this before month end           01:37 AM, 21th Dec                     samiya                    Ill be going on vacations           01:37 AM, 21th Dec                     samiya                    I think Ill have to contact centrepoint office.           01:38 AM, 21th Dec                     samiya                    For quick action           01:38 AM, 21th Dec                     samiya                    I think online support team are not gvng priority           01:40 AM, 21th Dec                   Mohammad                   We will work on it at our best           01:41 AM, 21th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:42 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899848