Subject: Ticket Assigned - Conversation with jou
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 05:12:14 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jou jou                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jou Bot:  Hi Jou ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4523398380 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97477355037            10:01 PM, 20th Dec                     jou                    Ok           10:01 PM, 20th Dec                   Mohammad                   Hi Jou, Thank you for contacting us. My name is Mohammad. How may I help you?           10:02 PM, 20th Dec                     jou                    My number in the order I put wrong           10:02 PM, 20th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           10:02 PM, 20th Dec                     jou                    Can you change the number and confirm myorder           10:02 PM, 20th Dec                     jou                    4523398380           10:02 PM, 20th Dec                   Mohammad                   please allow me to check           10:03 PM, 20th Dec                     jou                    Ok           10:03 PM, 20th Dec                   Mohammad                   +97477055037 this number is mentioned           10:03 PM, 20th Dec                   Mohammad                   is this number correct ?           10:03 PM, 20th Dec                     jou                    Yup but my number is +974-77355037           10:04 PM, 20th Dec                   Mohammad                   Please let me forward the issue to the courier           10:04 PM, 20th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:04 PM, 20th Dec                     jou                    Ya thank you           10:04 PM, 20th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:05 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1899386