Subject: Re: Transfer money from customer
From: Seeta Seeta <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Sun, 20 Dec 2020 05:01:11 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Hemyar Nasser" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 20 December, 2020 17:19:55 
Subject: RE: Transfer money from customer 

Thanks [ mailto:[email-masked] | 
@Mustafa Chakki ] 

FYI [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mustafa Chakki <[email-masked]> 
Sent: Sunday, December 20, 2020 3:48 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Mohammad Shababe Quamar <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; hemyar nasser <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Transfer money from customer 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 2:00 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; hemyar nasser < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Transfer money from customer 
Importance: High 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Can you please share our bank details for the customer to transfer his money to us? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 5:31 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; hemyar nasser < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer money from customer 

External email sender, please take precaution. 

Hi Jessie, 

We have convinced the customer to transfer through his bank .Please provide us Kuwait bank details to share with the customer. 

Regards 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "hemyar nasser" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 December, 2020 14:11:36 
Subject: RE: Transfer money from customer 

[ mailto:[email-masked] | @Apoorv Joshi ] 

We don’t have any other option to transfer. 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] can you please try to get in touch with the customer to convince? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 9:06 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; hemyar nasser < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer money from customer 

External email sender, please take precaution. 

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "hemyar nasser" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 19:52:35 
Subject: RE: Transfer money from customer 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Can we help on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 11:37 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hemyar Nasser < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transfer money from customer 

External email sender, please take precaution. 

Hi Team, 

As per the order No. 8205732107, customer receive the order as well as the refund , he wants to return the amount to us however he is insisting that he will never transfer through the bank details we sent ,he wants a payment link or other option to transfer. 

Amount : KWD136.90 

Kindly help us top resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hemyar Nasser" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 October, 2020 06:12:36 
Subject: Transfer money from customer 

Hi team 

Problem Statement: Refund from customer . 

Order Created: Oct 1, 2020 

Order Number: 8205732107 

Tracking ID: FP10021000554 , 14923388205732107 

Amount : KWD136.90 

Assistance Required: Need urgent assistance . 

Issue Description: the order delivered to customer and the customer said that the bank refund the amount to his bank and now customer said he can not transfer the amount through fund transfer and asking for another way to refund us the amount . 

Regards 

Hemyar. 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com