Subject: New Reply Received - لم يتم استلام الاوردر كامل
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 17:57:33 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  لم يتم استلام الاوردر كامل   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">FYI</div>
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<div class="MsoNormal">The customer came and collect the order.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shamsuddin</div>
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<div>From: Nusaybah Alzuman <br>
<b>Sent:</b> Tuesday, December 15, 2020 11:43 AM<br>
<b>To:</b> Centrepoint Majazmakkah &lt;[email-masked]&gt;; Mallmanager cpmajazmakkah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; Shahul Abdulrazack &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1818795] - 6250730262 - لم يتم استلام الاوردر كامل</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM1309794A9D6647D884EBDCDA87B22BD2" rel="noreferrer">
<span style="text-decoration:none">@Centrepoint Majazmakkah</span></a> <a href="mailto:[email-masked]" id="OWAAMA2ADC0FA1F2542D6813EEBE4D83ECA7D" rel="noreferrer">
<span style="text-decoration:none">@Mallmanager cpmajazmakkah</span></a>
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<div class="MsoNormal">Customer claiming that below four items missing in the order.</div>
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<div class="MsoNormal">This order pick and packed from store. Can you check and confirm all items handover to customer or not?</div>
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<div class="MsoNormal"><span style="color:white">Customer Location</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Jeddah - KSA</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Splash</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>C&amp;C</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>04-3-19-1507</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>21467</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Centrepoint Majaz Makkah</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>6250730262</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>20201202</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>29/11/2020</span></div>
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<div class="MsoNormal"><span style="color:white">Fulfilment Status</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Completely Fulfilled</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Jeddah-KSA</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>02-Dec-20</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#333333'>Mr.Shahul</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>12-02-2020</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>230.40</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">159962072 – 72 SR</span><div></div>
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<span style="font-size:10.5pt;font-family:-apple-system">161870027 – 72 SR</span><div></div>
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<span style="font-size:10.5pt;font-family:-apple-system">159962066 – 72 SR</span><div></div>
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<span style="font-size:10.5pt;font-family:-apple-system">161870025 – 72 SR</span><div></div>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Number:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>6250730262</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Customer:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Khaled Ahmed</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Created:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Dec 2, 2020</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Delivery Mode:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Store pickup</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Status:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Completed</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 14, 2020 6:52 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1818795] - <span lang="AR-SA" dir="RTL">لم يتم استلام الاوردر كامل</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Subject : Missing Item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement – Missing Item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID – 6250730262</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID-- 100211547</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">   159962072 - - Lee Cooper Full Length Solid Jeans with Pocket Detail and Belt Loops  quantity(1) (SAR72.00)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">   161870027 - - Lee Cooper Full Jeans with Pocket Detail and Belt Loops  quantity(1) (SAR72.00)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID –
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">  159962066 - - Lee Cooper Jeans with Pocket Detail  quantity(1) (SAR72.00)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">   161870025 - - Lee Cooper Full Jeans with Pocket Detail and Belt Loops quantity(1) (SAR72.00)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">store code :Splash21467</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order placed on: Dec 2, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">the customer claims he did not receive the items  kindly check  with store how many item they have received and handed to the customer and advice</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ezzaldeen</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1818795:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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