Subject: New Reply Received - Re: Your partial cancellation has been processed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 06:03:10 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div dir="auto">السلام عليكم<div dir="auto">لو سمحتوا فى مرتجع عندى بقاله اكتر من اسبوع و معمول عالسيستم return in progress</div>
<div dir="auto">و مفيش اى حد جالى و لا اتصل بيا</div>
<div dir="auto">ارجو الاسراع فى استلام المرتجع حتى يتم رد المبلغ فى الحساب</div>
<div dir="auto"><br></div>
<div dir="auto">شكرااا</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Nov 25, 2020, 5:16 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Heba ,</div></div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it. You are still going to receive the remaining item. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr">Our delivery partner will call you before delivering your order</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1749470