Subject: Ticket Assigned - Conversation with saheba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:44:09 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saheba saheba                    Bot:  Hi again! Bot:  Please enter your name Customer:  saheba Bot:  Hi Saheba ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:22 PM, 28th Nov                     saheba                    Hello           09:24 PM, 28th Nov                   Bot                   أهلا مرة أخرى!           09:24 PM, 28th Nov                     saheba                    Plz tell me abt the my refund           09:24 PM, 28th Nov                     saheba                    When will I get that?           09:25 PM, 28th Nov                     saheba                    It's already been 1 week           09:25 PM, 28th Nov                     saheba                    Hello           09:26 PM, 28th Nov                   Bot                   أهلا مرة أخرى!           09:26 PM, 28th Nov                     saheba                    Reply plz           09:27 PM, 28th Nov                   Mohammad                   Hi Saheba, Thank you for contacting us. My name is Mohammad. How may I help you?           09:28 PM, 28th Nov                     saheba                    Plz update me regarding my refund           09:28 PM, 28th Nov                     saheba                             09:28 PM, 28th Nov                     saheba                    Order nmbr           09:28 PM, 28th Nov                     saheba                    R you there?           09:30 PM, 28th Nov                     saheba                    Hello           09:35 PM, 28th Nov                   Mohammad                   sorry to make you wait.           09:40 PM, 28th Nov                     saheba                    Yes           09:40 PM, 28th Nov                   Mohammad                   how may I help you ?           09:40 PM, 28th Nov                     saheba                    Will you answer my question           09:40 PM, 28th Nov                     saheba                    ?           09:40 PM, 28th Nov                   Mohammad                   Yes please           09:41 PM, 28th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:41 PM, 28th Nov                     saheba                    Check my refund status           09:41 PM, 28th Nov                     saheba                    Ok           09:41 PM, 28th Nov                   Mohammad                   We can check that your request is submitted to warehouse.           09:42 PM, 28th Nov                     saheba                    Hmmm           09:42 PM, 28th Nov                   Mohammad                   Our courier partner will come to collect the return item very soon.           09:43 PM, 28th Nov                     saheba                    When will I get my refund?           09:43 PM, 28th Nov                     saheba                    Item is already collected           09:43 PM, 28th Nov                   Mohammad                   Your refund of SAR 150 will be credited in your my credit account.           09:43 PM, 28th Nov                     saheba                    What r u updating??           09:43 PM, 28th Nov                   Mohammad                   If items are collected it will take some time for quality check.           09:44 PM, 28th Nov                     saheba                    It's been 1 week, item is already collected           09:44 PM, 28th Nov                   Mohammad                   After that your refund will be initiated in your my credit account.           09:44 PM, 28th Nov                     saheba                    It's been 1 week           09:44 PM, 28th Nov                   Mohammad                   We apologies for the delay in your refund.           09:44 PM, 28th Nov                     saheba                    I want exact answer           09:45 PM, 28th Nov                     saheba                    When will I get?           09:45 PM, 28th Nov                   Mohammad                   We are escalating the issue to the concern team.           09:45 PM, 28th Nov                   Mohammad                   You will get your refund very soon.           09:45 PM, 28th Nov                     saheba                    Every time you people giving me such typical reply           09:45 PM, 28th Nov                     saheba                    When??           09:45 PM, 28th Nov                   Mohammad                   We are really sorry for the delay.           09:46 PM, 28th Nov                     saheba                    We are asking our money.           09:46 PM, 28th Nov                     saheba                    Give us the exact status           09:46 PM, 28th Nov                     saheba                    Where the returned right now           09:47 PM, 28th Nov                   Mohammad                   As I have checked your refund will be initiated after the quality check.           09:47 PM, 28th Nov                     saheba                    Where is my item right now?           09:47 PM, 28th Nov                   Mohammad                   It is submitted in warehouse.           09:47 PM, 28th Nov                     saheba                    Ok           09:48 PM, 28th Nov                     saheba                    Now how much time for quality check?           09:48 PM, 28th Nov                   Mohammad                   Quality check takes 1-2 business days.           09:48 PM, 28th Nov                     saheba                    Ok           09:48 PM, 28th Nov                   Mohammad                   But I can see a delay so I am forwarding your issue to the concern team.           09:49 PM, 28th Nov                   Mohammad                   They will resolve your issue at earliest.           09:49 PM, 28th Nov                     saheba                    Plz refund it as soon as possible.. we are done now           09:49 PM, 28th Nov                     saheba                    Very poor experience this time           09:49 PM, 28th Nov                     saheba                    This was not expected from you centrepoint           09:49 PM, 28th Nov                   Mohammad                   We sincerely apologies.           09:50 PM, 28th Nov                   Mohammad                   We know it's frustrating.           09:50 PM, 28th Nov                   Mohammad                   Is there anything else I can help you with ?           09:51 PM, 28th Nov                     saheba                    Ok           09:51 PM, 28th Nov                     saheba                    Thank you for understanding           09:51 PM, 28th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:51 PM, 28th Nov                     saheba                    No.. plz raise my query           09:51 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1777791