Subject: Working
From: Nitesh Singh <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Date: Thu, 19 Nov 2020 23:40:33 -0700 (MST)

Thank you for getting in touch with us. 

We apologize for the late response and the inconvenience caused. 

We have now forwarded your concern to our relevant team and they are looking into this. Please allow us some time and we will get back to you as soon as we have an update. 

We thank you for your understanding and co-operation. 

Your friends, 
The Support Team 

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Hi Ahmed, 

Thank you for contacting us. 

We’re really sorry if we’ve taken longer than usual to get back to you. 
Our team is working on your issue, and will get back to you as soon as possible. 

We thank you for your understanding and co-operation. 
Your friends, 
The Support Team 

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Thank you for reaching out to us. 

We understand that this would be really frustrating for you, as you haven't received any update for your concern. 

We apologize for the inconvenience caused to you. 

Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible. 

We thank you for your understanding and co-operation. 

Your friends, 
The Support Team 

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Hi Nica, 

Thank you for getting in touch with us. 

We are truly sorry to hear that your order was not delivered to you. This is surely not the experience we want our customers to have when they shop with us. 
Please consider this as a rare instance where the order has been delivered to the wrong person. We have now forwarded your concern to our relevant team in order to check further, also we are investigating the sme concern with the courier team. 

Please allow us atleast 24-48 hours and we will get gack as soon as we have an update from our team. Once again please accept our sincere apologies for the inconvenience caused. 

We appreciate your understanding and cooperation in this matter. 

Your friends, 
The Support Team 

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Hi Injy, 

Thank you for contacting us. 

We’re really sorry that it is taking longer than usual for your issue. 

We understand how inconvenient it could be when an amount gets deducted, however the update regarding the refund is still pending. Please rest assured, our team is looking on your issue, and will get your refund processed as soon as possible. 

We thank you for your understanding and co-operation. 

Your friends, 
The Support Team 

********************************************************************** 

Thank you for getting in touch with us. 
​ 
We are truly sorry to hear that the refund has not been processed yet for the items collected from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. 
​ 
We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and will get your refund processed soon. 
​ 
Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. 
​ 
Feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team.