Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 02:15:16 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">  Pls arrange for a refund as the item was not delivered.<div><br></div>
<div>Regards</div>
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<div>Anand</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 2, 2020 at 7:08 PM anand chanchal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Neither anyone has contacted nor I have received the order which is showing delivered in your system. Pls arrange to deliver on the address or cancel / refund the same.</div>
<div dir="auto"><br></div>
<div dir="auto">As I am not in UAE currently, how can it show that the order has been received  by Anand Chanchal by Aramax.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Anand Chanchal </div>
<div dir="auto"><br></div>
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<div dir="ltr" class="gmail_attr">On Sun, 1 Nov 2020 at 6:12 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi anand,</div>
<div dir="ltr">
<br>Thank you for getting in touch with us.<br><br>We apologise for the inconvenience caused.<br><br>We are sorry to inform you that we can't update your location after shipping and your order is already on the way.<br>We would like to inform you that you can update your new location when the courier team   contacts you.<br><br>Please let us know if we can be of any further assistance.<br><br>Your friends,<br> The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1635343