Subject: Ticket Assigned - Conversation with april
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 07:04:25 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with april april                    Bot:  Hi again! Bot:  Please enter your name Customer:  april Bot:  Hi April ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:09 AM, 13th Nov                     april                             03:10 AM, 13th Nov                   Syed                   Hi April, Thanks for coming to chat. I'm Syed, How may I help you?           03:17 AM, 13th Nov                   Syed                   sorry for the delay in reply           03:17 AM, 13th Nov                   Syed                   Please give me a moment to check the issue           03:18 AM, 13th Nov                   Syed                   9611476104           03:19 AM, 13th Nov                   Syed                   As I checked your collection has been delayed           03:22 AM, 13th Nov                   Syed                   We're sorry for the this inconvenience,            03:22 AM, 13th Nov                     april                    When will it be collected           03:22 AM, 13th Nov                     april                    I need the refund asap           03:22 AM, 13th Nov                   Syed                   please give me some time will escalate your concern to the relevant team           03:23 AM, 13th Nov                   Syed                   and will get back to you on email           03:23 AM, 13th Nov                   Syed                   Is there anything else I can help you with?            03:23 AM, 13th Nov                     april                    Please           03:23 AM, 13th Nov                     april                    I will expect an email as soon a s possible           03:24 AM, 13th Nov                     april                    Thanks           03:24 AM, 13th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:24 AM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1683884