Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 20:44:16 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9613250564 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503440820            12:08 AM, 12th Nov                     sara                    Ok           12:09 AM, 12th Nov                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             12:15 AM, 12th Nov                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           12:17 AM, 12th Nov                     sara                    Yes!           12:19 AM, 12th Nov                     sara                             12:20 AM, 12th Nov                     sara                    It’s mentioned there that I received my order, but I didn’t receive any orders yet!!!           12:22 AM, 12th Nov                     sara                    ???           12:27 AM, 12th Nov                   Ezzaldeen                   your order has been delivered the reciver phone no is +971503440820           12:31 AM, 12th Nov                     sara                    But I didn’t receive anything!! How come ?           12:33 AM, 12th Nov                   Ezzaldeen                   971503440820 is this phone no correct ?           12:34 AM, 12th Nov                     sara                    My mobile number is  correct           12:34 AM, 12th Nov                     sara                    But no one called me           12:34 AM, 12th Nov                   Ezzaldeen                   we will raise your isue to the concern party and contact you back via email           12:37 AM, 12th Nov                     sara                    How long it will take plz ?           12:38 AM, 12th Nov                     sara                    This is not good !!!           12:39 AM, 12th Nov                   Ezzaldeen                   please note that we do not know the exact time           12:39 AM, 12th Nov                   Ezzaldeen                   we will contact you via email           12:40 AM, 12th Nov                   Ezzaldeen                   Is there anything else I can help you with?            12:41 AM, 12th Nov                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:43 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679020