Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 17:58:22 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  582977382            09:40 PM, 06th Nov                     hi                    Hi           09:40 PM, 06th Nov                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:41 PM, 06th Nov                     hi                    I opted for return of one dress today           09:42 PM, 06th Nov                     hi                    How to cancel return request           09:42 PM, 06th Nov                     hi                    Or if u have same dress 14 size?           09:42 PM, 06th Nov                   Ezzaldeen                   could you please provide us order number?           09:45 PM, 06th Nov                     hi                    9611704618           09:47 PM, 06th Nov                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           09:48 PM, 06th Nov                     hi                    Sure           09:48 PM, 06th Nov                   Ezzaldeen                   can I go ahead and delete the return request           09:51 PM, 06th Nov                     hi                    Is size 14 available for same product?           09:52 PM, 06th Nov                   Ezzaldeen                   Currently only 16 and 18 avialable           09:54 PM, 06th Nov                     hi                    Ok           09:54 PM, 06th Nov                     hi                    Let the return request be there           09:55 PM, 06th Nov                     hi                    Thank you           09:55 PM, 06th Nov                   Ezzaldeen                   Is there anything else I can help you with?            09:55 PM, 06th Nov                     hi                    One more help           09:55 PM, 06th Nov                     hi                    I have around 1286 sukhran points           09:55 PM, 06th Nov                     hi                    How to redeem this           09:56 PM, 06th Nov                     hi                    In store or while online purchase           09:56 PM, 06th Nov                     hi                    And how much aed will be 1286 points           09:56 PM, 06th Nov                   Ezzaldeen                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.    Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            09:56 PM, 06th Nov                     hi                    Ohh ok           09:57 PM, 06th Nov                     hi                    Thank you           09:57 PM, 06th Nov                   Ezzaldeen                   Is there anything else I can help you with?            09:57 PM, 06th Nov                     hi                    No thank you           09:57 PM, 06th Nov                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us           09:57 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1657882