Subject: Re: CANCELLED RMA
From: Shakeeb Arsalan <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 5 Sep 2020 00:26:16 -0700 (MST)

disregarded 
it has been escalated in another ticket 
Please avoid double escalations 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, September 5, 2020 11:34:19 AM 
Subject: Re: CANCELLED RMA 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 822151 

Order Date: 11-Apr-2020 

Order ID: 6480120559 

Tracking ID: 45764924995 

Total Price: SAR149.00 

Issue Description: The order was placed on 11-Apr-2020 and delivered to customer on 13/04/20 . But customer return two items and claimed that the courier has collected the item from him . As per hybris the RMA is cancelled 

Customer's history: Customer is with us since March 2020 and has 9 completed orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Ezzaldeen 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, August 30, 2020 3:47:00 PM 
Subject: CANCELLED RMA 

Hi team, 

with reference to order no 6480120559 and order no 6480104627 th customer has return the item but the RMA is cancelled . 

I have placed them bothe the in the manual refund sheet but still the refunf is not processed yet . 

Regards, 
Ezzaldeen.