Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jul 2020 11:37:03 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">My credit of KD 26 is available in customer account.</div>
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<div class="MsoNormal">Please block the RV if customer need KNET refund.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Rashid</div>
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<div>From: ecom cskuwait <br>
<b>Sent:</b> Saturday, July 25, 2020 2:13 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Ansari Munawar &lt;[email-masked]&gt;; ecom cpkuwait &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Midhun Madhu &lt;[email-masked]&gt;;
 Rashid Gafoor Kaskar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#931222] Click &amp; Collect</div>
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<div class="MsoNormal"><span lang="EN-GB">Dear <a id="OWAAMEF0F24C19EA04270AF49677B419709E8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rashid Gafoor  Kaskar</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-GB">Kindly proceed refund</span></div>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif;background:yellow;mso-highlight:yellow'>8377450652  162030110</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-GB">Thanks Regards</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Ecom Team</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Kuwait</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 25 July 2020 11:35<br>
<b>To:</b> Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> New comment - [#931222] Click &amp; Collect</div>
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<b><i><span lang="EN-GB" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-GB" style="color:indianred"></span>
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<div><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>There is a new comment in the ticket submitted by Zainab Muhsain to HelpCPAE</span></div>
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Comment added by : Mohammad Shababe Quamar<br>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Please see the below mention RMA Detail.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>RMA # 43274478</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Shababe Quamar</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>From: ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 24, 2020 11:59 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: 8377450652 - Missing item</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear
<a id="OWAAM93B2EFFD6BB445BC9198742371288D14" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>As below missing we got in warehouse item is damage,so kindly make RMA</span></div>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif;background:yellow;mso-highlight:yellow'>8377450652  162030110 RMA Required</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks Regards</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Ecom Team</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Kuwait</span></div>
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<b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 15 July 2020 14:08<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> 8377450652 - Missing item</span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi
<a id="OWAAMEAAD29436249441BBCCAFEB5859AC137" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Midhun Madhu</span></a>
<a id="OWAAM6BB34D0E0E424CB19093DE6DE93BBE18" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cpkuwait</span></a>
<a id="OWAAM15777B25B7D1447F85BD31A6213B4021" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Please have a look into this.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Shababe Quamar</span></div>
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<b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 12, 2020 8:07 PM<br>
<b>To:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#931222] - Click &amp; Collect</span>
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<b><i><span lang="EN-GB" style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>External email sender, please take precaution.</span></i></b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Apr 13, 2020<br>
Order ID: 8377450652<br>
Tracking ID: 100041395056<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
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The missing item is 162030110 - - Juniors Tyson Travel Cot with Changer (quantity 1 (KWD26.00))<br>
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Regards,<br>
Ezzaldeen</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 27 Jun at 9:52 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Apr 13, 2020<br>
Order ID: 8377450652<br>
Tracking ID: 100041395056<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
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The missing item is 162030110 - - Juniors Tyson Travel Cot with Changer (quantity 1 (KWD26.00))<br>
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Regards,<br>
Ezzaldeen</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 24 Jun at 5:52 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Apr 13, 2020<br>
Order ID: 8377450652<br>
Tracking ID: 100041395056<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
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The missing item is 162030110 - - Juniors Tyson Travel Cot with Changer (quantity 1 (KWD26.00))<br>
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Regards,<br>
Ezzaldeen</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 14 Jun at 1:57 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Apr 13, 2020<br>
Order ID: 8377450652<br>
Tracking ID: 100041395056<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
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The missing item is 162030110 - - Juniors Tyson Travel Cot with Changer (quantity 1 (KWD26.00))<br>
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Regards,<br>
SHADAB</span></div>
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