Subject: [JIRA] (REL-101686) refund request (order no 6481233433 )
From: "Neha K (Jira)" <[email-masked]>
To: "ezzaldeen.mahyoub" <[email-masked]>
Date: Mon, 06 Jul 2020 17:36:32 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-101686 refund request (order no 6481233433 ) 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiY2I0ZmJhMjE5ODRhNDk0ZDkyZGQxYmQ1YzIwNWRkMzkiLCJwIjoiaiJ9 )

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REL-101686 ( https://landmark.atlassian.net/browse/REL-101686?atlOrigin=eyJpIjoiY2I0ZmJhMjE5ODRhNDk0ZDkyZGQxYmQ1YzIwNWRkMzkiLCJwIjoiaiJ9 )

refund request (order no 6481233433 ) ( https://landmark.atlassian.net/browse/REL-101686?atlOrigin=eyJpIjoiY2I0ZmJhMjE5ODRhNDk0ZDkyZGQxYmQ1YzIwNWRkMzkiLCJwIjoiaiJ9 )
Updates
Neha K 9:33 pm GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 9:33 pm GST

AUTH and CAPTURE - this method goes into two ways as the system automatically puts an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.

* theoretically, in general terms, banks allow 7 days to take further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence requesting you to kindly advise your customer to check the same with the bank.

View issue ( https://landmark.atlassian.net/browse/REL-101686?atlOrigin=eyJpIjoiY2I0ZmJhMjE5ODRhNDk0ZDkyZGQxYmQ1YzIwNWRkMzkiLCJwIjoiaiJ9 )

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