Subject: RE: Refund Approval 8378821950
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 24 Jun 2020 04:34:38 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 23, 2020 10:01 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval 8378821950

External email sender, please take precaution.
Hi Sachin,

Problem Statement : Lost Shipment / Refund Approval
Order Date : 8378821950<callto:8378821950>
Order ID : Apr 19, 2020
Tracking ID : FP04270001906
Customer's contact number: 97366351

Babyshop's items total price : KWD 35.53
Issue Description: On hybris and the courier partner portal the order is marked as Delivered, However the customer while placing the order provided wrong contact NO and now claiming that he did not receive the order, we have contacted the courier partner asking for POD several times but the never replied back.
Now the customer is asking for his money back and saying although i mistakenly provided wrong contact NO but my delivery address is correct and threatening that he will raise the issue to the MOC.
Assistance Required: Need Refund approval to close the case as it is pending since more than 2 months nd the customer is chasing us constantly.

Regards,
Shakeeb.

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