Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Jun 2020 11:23:58 +0000 (UTC)

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="Section1">
<div style="line-height:12.0pt"><b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif"'>Dear Valued Customer,</span></b></div>
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<div class="MsoPlainText"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kindly note that the subjected shipment already has been delivered successfully.</span></b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#44546A'></span></div>
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<div class="MsoNormal">Details</div>
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<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" width="1352" style="width:810.9pt">
<tbody>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Barcode</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scan Time</span></b>
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</td>
<td width="219" style="width:131.2pt;border:none;border-right:solid #AB65DA 1.0pt;
  background:#874BAE;padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scan</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Location Code</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scanned By</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Department</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Cons Barcode</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scan Cons Barcode</span></b>
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<td width="219" style="width:131.2pt;border:none;border-right:solid #AB65DA 1.0pt;
  background:#874BAE;padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scan Comment</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Scan Source</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Created By</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;
  padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Received By</span></b>
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<td style="background:#874BAE;padding:6.0pt 1.8pt 6.0pt 1.8pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:white'>Post Time</span></b>
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<tr style="height:24.0pt">
<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>290083094229</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>12/05/2020 15:32</span>
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  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>POD - Proof of Delivery</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>KSA 41181 - RUH Futa Hibatula Khazraji St.(Batha)</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>8942</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>Retail</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>receipt number :109813000000123</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>New POS</span>
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</td>
<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>8942</span>
</div>
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</td>
<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;
  padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>ABDULLAH</span>
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<td style="background:#F3F3F3;padding:0in 1.8pt 0in 1.8pt;height:24.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>12/05/2020 15:35</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#44546A'></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#44546A'></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width="118" height="72" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMTAzMDQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qjTVtN7S4SWkQQKFrCf5TRzD2LayDmCEcVhwSS3cgqo" alt="Description: cid:[email-masked]"></span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Cambria","serif";
color:#1F497D'>Mohammad Ziad Malik</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#7030A0'>Key Accounts &amp; E-Commerce Support</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#404040'>Customer Service Department</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#404040'>SMSA Express Transportation Co., Ltd</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Telephone +966-11-4633999 Ext-8397</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'></span></b></div>
<div><b> </b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width="622" height="53" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMTAzMDQwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tvXC5k9LtHkc5QSNbT7AR7pv_lbnYL_E5SDK3os0bZ4" alt="Sign Email"></span></div>
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<b><span style="font-size:10.0pt;font-family:Webdings;
color:green">P</span></b><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:black'> 
</span></b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:green'>Save a tree. Don't print this e-mail unless it's really necessary</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [mailto:[email-masked]]
<br>
<b>Sent:</b> Sunday, May 10, 2020 9:48 PM<br>
<b>To:</b> Usman Aslam Qadri<br>
<b>Cc:</b> Key Accounts - KSA; [email-masked]<br>
<b>Subject:</b> Fwd: [#768999] - Delivery</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">REMINDER</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Subject : Late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Problem Statement – Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Tracking ID – 290083094229</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Order ID --6473969232</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Order placed on : Mar 28, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Please update us about the delay in delivery and arrange a delivery ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Alternate Mobile#: 0555117689<br>
<br style="box-sizing: border-box">
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Ezzaldeen</span></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style="font-size:8.5pt;font-family:-apple-system">On Thu, 30 Apr at 2:25 PM
<span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Hi Team,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Subject : Late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Problem Statement – Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Tracking ID – 290083094229</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Order ID --6473969232</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Order placed on : Mar 28, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Please update us about the delay in delivery and arrange a delivery ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247"></span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:8.5pt;
font-family:-apple-system;color:#183247">Alternate Mobile#: 0555117689<br>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;
color:#183247">Regards,</span></div>
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<span style="font-size:8.5pt;font-family:-apple-system">On Sun, 26 Apr at 7:13 PM
<span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/768999" rel="noreferrer">#768999</a>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Subject : Late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Problem Statement – Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Tracking ID – 290083094229</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Order ID --6473969232</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Order placed on : Mar 28, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Please update us about the delay in delivery and arrange a delivery ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system">Ezzaldeen</span></div>
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<span style="font-size:8.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>768999:1125156</span><span style="font-size:8.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/768999