Subject: [JIRA] (REL-92419) Refund for cancelled item order no 6490140243
From: "Rajesh M (Jira)" <[email-masked]>
To: "ezzaldeen.mahyoub" <[email-masked]>
Date: Thu, 04 Jun 2020 13:24:26 +0000

Rajesh M *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-92419 Refund for cancelled item order no 6490140243 

Rajesh M *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYjAzOTljM2ZmYTU4NDNiMGIzZGQ4OTBiODFiNDIzMTciLCJwIjoiaiJ9 )

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REL-92419 ( https://landmark.atlassian.net/browse/REL-92419?atlOrigin=eyJpIjoiYjAzOTljM2ZmYTU4NDNiMGIzZGQ4OTBiODFiNDIzMTciLCJwIjoiaiJ9 )

Refund for cancelled item order no 6490140243 ( https://landmark.atlassian.net/browse/REL-92419?atlOrigin=eyJpIjoiYjAzOTljM2ZmYTU4NDNiMGIzZGQ4OTBiODFiNDIzMTciLCJwIjoiaiJ9 )
Rajesh M 5:21 PM GST edited

sent reminder to payfort.. will get back you soon Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, I have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-92419?atlOrigin=eyJpIjoiYjAzOTljM2ZmYTU4NDNiMGIzZGQ4OTBiODFiNDIzMTciLCJwIjoiaiJ9 )

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