Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Mar 2020 11:48:31 +0000 (UTC)

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:19 PM, 24th Mar                     User                    i purchased online           03:20 PM, 24th Mar                     User                    i received complete order wrong           03:20 PM, 24th Mar                     User                    i went today to return the item and your outlet is closed           03:20 PM, 24th Mar                     User                    whar should i do ?           03:20 PM, 24th Mar                     User                    what should i do ?           03:20 PM, 24th Mar                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             03:46 PM, 24th Mar                   Ezzaldeen                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  · You can a book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:47 PM, 24th Mar                   Ezzaldeen                   Is there anything else I can help you with?            03:48 PM, 24th Mar                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           03:48 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/565387