Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 12:23:06 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello, my name is saba           03:57 PM, 09th Feb                     User                    i would like to know an update on my credit voucher           03:58 PM, 09th Feb                     User                    HELLLO           04:02 PM, 09th Feb                     User                    Anyone here on Chat ?           04:02 PM, 09th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             04:03 PM, 09th Feb                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            04:03 PM, 09th Feb                     User                    i have spoken to a gentleman here few days back           04:04 PM, 09th Feb                     User                    in regards to my credit voucher,           04:04 PM, 09th Feb                   Ezzaldeen                   Could you please share your order id so that I can assist you further.           04:07 PM, 09th Feb                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 09th Feb                     User                    21005202210506p118           04:12 PM, 09th Feb                     User                    21005107518820190504           04:12 PM, 09th Feb                     User                    this is what i have           04:12 PM, 09th Feb                     User                    U are the second person i am tallking to and many mails i have sent           04:13 PM, 09th Feb                     User                    helllo           04:14 PM, 09th Feb                   Ezzaldeen                   please send us the order id so that we can help you           04:14 PM, 09th Feb                     User                    21005202210506p118
21005107518820190504           04:14 PM, 09th Feb                     User                    i have these two numbers onthe credi t voucher           04:14 PM, 09th Feb                   Ezzaldeen                   how did you get the credit voucher           04:14 PM, 09th Feb                     User                    i got this as the size of footwear was not right           04:15 PM, 09th Feb                     User                    i got the credit voucher, which expired, so i went to mall of emirates and spoke to the counter staff           04:16 PM, 09th Feb                     User                    who said would arrange to reissue the same, in a weeks time           04:16 PM, 09th Feb                     User                    its been TWO months now           04:16 PM, 09th Feb                     User                    No one is Bothered , so please advise!!!           04:16 PM, 09th Feb                   Ezzaldeen                   you order online or  you buy from the  store           04:16 PM, 09th Feb                     User                    from STORE - mall of emirates           04:17 PM, 09th Feb                   Ezzaldeen                   please contact the store           04:17 PM, 09th Feb                     User                    can U give me the Sr. Manager of the Sales team in Mall of Emirates - his or her number           04:17 PM, 09th Feb                     User                    my dear I have contacted the store, they havent done anything for two months now           04:17 PM, 09th Feb                   Ezzaldeen                   Sorry,  we are the customer service for online purchases . we do not have any information about the stores           04:18 PM, 09th Feb                     User                    Ezzaldeen, if you were not able to assist me , why did u ask the voucher number ???           04:18 PM, 09th Feb                   Ezzaldeen                   i thought you made an online purchase           04:19 PM, 09th Feb                     User                    please give me the direct number of mall of emirates outlet sales team           04:19 PM, 09th Feb                     User                    or managers number to call and discuss           04:19 PM, 09th Feb                   Ezzaldeen                   Sorry, we are the customer service for online purchases . we do not have any information about the stores           04:19 PM, 09th Feb                   Ezzaldeen                   we do not have access to sore or we would be more than happy to help you           04:20 PM, 09th Feb                     User                    i spoke in the same chat room and the person concern was ready to assist and took my complain           04:20 PM, 09th Feb                     User                    i was following up on the complain and u are saying you dont have anything to do with purchases except done online ?           04:21 PM, 09th Feb                     User                    anyways, thank you.           04:21 PM, 09th Feb                   Ezzaldeen                   Is there anything else I can help you with?            04:21 PM, 09th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           04:22 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/452676