Subject: Ticket Assigned - Conversation with Roasting Cookie
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 07:46:24 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Cookie Roasting Cookie                    Hello           11:03 AM, 05th Feb                   Bot                   أهلا مرة أخرى!           11:03 AM, 05th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:04 AM, 05th Feb                     Roasting Cookie                    In my last order I didn’t receive one of the items, when I contacted you I’ve been told that it’s out of stock and I’ll be refunded           11:04 AM, 05th Feb                     Roasting Cookie                    but nothing yet           11:05 AM, 05th Feb                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            11:07 AM, 05th Feb                     Roasting Cookie                    order/7667226182           11:07 AM, 05th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:12 AM, 05th Feb                     Roasting Cookie                    Ok           11:12 AM, 05th Feb                   Ezzaldeen                   04/02/20 11:14 م    the refund was initiated on           11:15 AM, 05th Feb                   Ezzaldeen                   and it will take from 4 to 15 days to get credit on your account           11:16 AM, 05th Feb                     Roasting Cookie                    No that was for my returned items!           11:16 AM, 05th Feb                     Roasting Cookie                    u can check:)           11:16 AM, 05th Feb                     Roasting Cookie                    I’m asking about the one I did not receive           11:17 AM, 05th Feb                   Ezzaldeen                   there is no item out of stock in your order           11:21 AM, 05th Feb                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:25 AM, 05th Feb                     Roasting Cookie                    THERE IS!!!           11:26 AM, 05th Feb                     Roasting Cookie                    That’s what I’ve been told           11:26 AM, 05th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:29 AM, 05th Feb                     Roasting Cookie                             11:30 AM, 05th Feb                     Roasting Cookie                    Why is this even taking too long!           11:35 AM, 05th Feb                     Roasting Cookie                    Worst customer service ever           11:41 AM, 05th Feb                   Ezzaldeen                   please note that one of my friend has raised your issue to the concern party           11:43 AM, 05th Feb                     Roasting Cookie                    And then what           11:44 AM, 05th Feb                   Ezzaldeen                   the amount will be sent within 4-15 days           11:44 AM, 05th Feb                   Ezzaldeen                   Is there anything else I can help you with?            11:44 AM, 05th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:45 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444749