Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 07:32:59 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:55 AM, 05th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             10:56 AM, 05th Feb                     User                    Actually i can see online there is an offer buy 2 and get 1 free           10:56 AM, 05th Feb                     User                    but i am not getting the free one           10:57 AM, 05th Feb                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            11:00 AM, 05th Feb                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:02 AM, 05th Feb                     User                    hui           11:03 AM, 05th Feb                     User                    hi yes           11:03 AM, 05th Feb                     User                    9769372363           11:03 AM, 05th Feb                     User                    can you please           11:03 AM, 05th Feb                     User                    check           11:03 AM, 05th Feb                     User                    hello           11:05 AM, 05th Feb                     User                    there           11:05 AM, 05th Feb                     User                    ??           11:05 AM, 05th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:05 AM, 05th Feb                     User                    ok sure           11:05 AM, 05th Feb                   Ezzaldeen                   Here's how to make your offers:
Buy 1 Get 1: With this offer you can buy 2 products for the price of one. Add two products from the offer to your cart and the lowest product price will not be calculated.
Buy 2 Get 1: With this offer you can buy 3 products at the price of two products. Add 3 items from the offer to the cart and the lowest product price will not be calculated.
Please ensure that all products you have added to the cart are subject to offer.           11:11 AM, 05th Feb                     User                    hi           11:12 AM, 05th Feb                     User                    ofcourse           11:12 AM, 05th Feb                     User                    it was in offer thats why i added 2           11:12 AM, 05th Feb                     User                    you can see also           11:13 AM, 05th Feb                     User                    i have given you my order no           11:13 AM, 05th Feb                     User                    it was in offer           11:13 AM, 05th Feb                   Ezzaldeen                   the offer is buy 2 get 1           11:14 AM, 05th Feb                     User                    i bought 2 only           11:14 AM, 05th Feb                   Ezzaldeen                   so you have to put 3           11:14 AM, 05th Feb                     User                    and if i did not put 3           11:14 AM, 05th Feb                     User                    then           11:14 AM, 05th Feb                     User                    they will give me when the time i collect or not           11:14 AM, 05th Feb                   Ezzaldeen                   we are so sorry to tell you it will be delivered only 2           11:17 AM, 05th Feb                     User                    but this is not good           11:17 AM, 05th Feb                   Ezzaldeen                   as you did not put the third one           11:17 AM, 05th Feb                     User                    can i cancel my order           11:17 AM, 05th Feb                   Ezzaldeen                   FRG10 you can use this code to get 10 % off           11:22 AM, 05th Feb                   Ezzaldeen                   for your next purchase           11:22 AM, 05th Feb                     User                    i am telling you to cancel my order           11:22 AM, 05th Feb                     User                    so that i can order again           11:22 AM, 05th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:23 AM, 05th Feb                     User                    ok           11:23 AM, 05th Feb                   Ezzaldeen                   i can cancel your order but the refund you will get within 4 to 15 days           11:24 AM, 05th Feb                     User                    ok           11:24 AM, 05th Feb                   Ezzaldeen                   shall i do so           11:24 AM, 05th Feb                     User                    done           11:24 AM, 05th Feb                   Ezzaldeen                   shall i cancel           11:24 AM, 05th Feb                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:27 AM, 05th Feb                     User                    yes           11:27 AM, 05th Feb                     User                    i told you to cancel           11:27 AM, 05th Feb                     User                    thanks           11:31 AM, 05th Feb                   Ezzaldeen                   your order has been cancelled           11:32 AM, 05th Feb                   Ezzaldeen                   Is there anything else I can help you with?            11:32 AM, 05th Feb                     User                    yes i got message           11:32 AM, 05th Feb                     User                    no thank you           11:32 AM, 05th Feb                     User                    so much           11:32 AM, 05th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:32 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444719