Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 07:29:38 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             11:10 AM, 05th Feb                     User                    This one my order           11:10 AM, 05th Feb                     User                             11:10 AM, 05th Feb                     User                    Its bad its not the same with my order           11:11 AM, 05th Feb                     User                    * File attached - 60257954841__FCC9F839-3478-4745-A68F-30F50E2848F1.MOV *             11:13 AM, 05th Feb                     User                    Im upset with my order its very bad experience to order online center point           11:14 AM, 05th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:16 AM, 05th Feb                   Ezzaldeen                   we are so sorry for the inconvenience caused           11:19 AM, 05th Feb                   Ezzaldeen                   you can return the item and you will get refund           11:22 AM, 05th Feb                     User                    Where i can return any center point sir           11:26 AM, 05th Feb                   Ezzaldeen                   In the meantime, an exchange is not available at . You can return online purchases through the below three channels:

 

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the ksa.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           11:26 AM, 05th Feb                   Ezzaldeen                   Is there anything else I can help you with?            11:28 AM, 05th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           11:29 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444711