Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 05:48:07 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I placed an order for click and collect and collected the order last night. The following link shows what I ordered:           09:33 AM, 05th Feb                     User                    https://www.homecentre.com/ae/en/Decor-%26-Furnishing/Home-Furnishings/Floor-Coverings/Rugs/HOME-CENTRE-Vivi-Printed-Puzzle-Playmat-120x180-cms/p/160730754           09:33 AM, 05th Feb                     User                    However, when I got home and packed it out, this is what I got...           09:34 AM, 05th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:34 AM, 05th Feb                     User                             09:34 AM, 05th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           09:35 AM, 05th Feb                     User                    This is nowhere near the same colour or pattern that I ordered, this one is not even on your website - this is really unacceptable, as I needed this mat tonight, but now I have the wrong item           09:35 AM, 05th Feb                     User                    also, the measurements say its 180x120, but measuring it, it is only 177x120 - this is is also not acceptable, as we need it to be exactly 180           09:36 AM, 05th Feb                     User                    My order number was 9769079135           09:36 AM, 05th Feb                   Ezzaldeen                   We sincerely apologise for the inconvenience caused .           09:39 AM, 05th Feb                   Ezzaldeen                   you can return the items and you will get a refund           09:39 AM, 05th Feb                     User                    I don't have the time to return the items, this is what is frustrating me - I needed this item tonight - I don;t understand how you advertise one item and then provide another, this is no way acceptable           09:40 AM, 05th Feb                   Ezzaldeen                   raise return request and the team will come and collect it           09:43 AM, 05th Feb                     User                    can you please give me a reference number for this chat, I will call nto the call center to discuss further, as this still does not resolve my issue - I needed the mat           09:44 AM, 05th Feb                   Ezzaldeen                   as i can see you purchase home centre           09:45 AM, 05th Feb                   Ezzaldeen                   please contact home centre team           09:45 AM, 05th Feb                   Ezzaldeen                   we are centrepoint and max team           09:45 AM, 05th Feb                     User                    ok - I will contact them           09:46 AM, 05th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:47 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/444537