Subject: Ticket Assigned - Conversation with Whirring Doberman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Feb 2020 04:56:49 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Doberman Whirring Doberman                    Hi           08:43 AM, 04th Feb                     Whirring Doberman                    B           08:43 AM, 04th Feb                     Whirring Doberman                    i placed an ordet yesterday           08:43 AM, 04th Feb                     Whirring Doberman                    the bank sent me a msg that amount was used           08:44 AM, 04th Feb                     Whirring Doberman                    you sent an email that transaction was not successful and to contact the bank           08:44 AM, 04th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             08:44 AM, 04th Feb                     Whirring Doberman                    and that you are reversing the amount           08:44 AM, 04th Feb                     Whirring Doberman                    i called the bank and they said you didnt reverse the amount and it is still on hold           08:45 AM, 04th Feb                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            08:45 AM, 04th Feb                     Whirring Doberman                    https://www.centrepointstores.com/ae/en/my-account/order/9769221680           08:46 AM, 04th Feb                     Whirring Doberman                    9769221680           08:46 AM, 04th Feb                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           08:47 AM, 04th Feb                     Whirring Doberman                    Yes           08:48 AM, 04th Feb                     Whirring Doberman                    sure           08:48 AM, 04th Feb                   Ezzaldeen                   we are so sorry to inform you that the transaction           08:49 AM, 04th Feb                   Ezzaldeen                   was failed           08:49 AM, 04th Feb                     Whirring Doberman                    Why           08:49 AM, 04th Feb                     Whirring Doberman                    the bank said there was nothing wrong on our side           08:49 AM, 04th Feb                   Ezzaldeen                   please ask the bank to provide you  attested bank statement  that any amount was deducted from your account by us and we will give it back to you           08:51 AM, 04th Feb                     Whirring Doberman                    Not like that! I meant the amount is on hold by you           08:52 AM, 04th Feb                     Whirring Doberman                    The bank said you should reverse it or drop it           08:52 AM, 04th Feb                     Whirring Doberman                    so that I can order again           08:52 AM, 04th Feb                   Ezzaldeen                   it is not hold by us           08:54 AM, 04th Feb                     Whirring Doberman                    Thanks I will call the help center better than chatting           08:54 AM, 04th Feb                     Whirring Doberman                    thank you           08:54 AM, 04th Feb                     Whirring Doberman                    it’s faster I guess           08:54 AM, 04th Feb                   Ezzaldeen                   we are so sorry we could not be more helpful to you           08:55 AM, 04th Feb                   Ezzaldeen                   Is there anything else I can help you with?            08:55 AM, 04th Feb                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           08:56 AM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/442520