Subject: New Reply Received - Conversation with Ticking Helmet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jan 2020 08:07:49 +0000

Hi Ezzaldeen Mahyoub,  The customer has responded to the ticket.  Conversation with Ticking  Helmet  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#2F5496">Dear <a id="OWAAMC71C69E6EFB34CC3B244319F43333D76" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Omer Saeed (SA)</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:#2F5496">Please handle this urgently. </span></div>
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<div class="MsoNormal"><span style="color:#44546A">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="color:#44546A">Zaid Abbasi</span></div>
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<div>From: Sagaya Suresh Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 30, 2020 10:00 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Omer Saeed (SA) &lt;[email-masked]&gt;; Aymen Yassin &lt;[email-masked]&gt;; Mohmed Musa (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; [email-masked]; Jessie Caparas &lt;[email-masked]&gt;; Zaid Zafar &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#420630] - Conversation with Ticking Helmet</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">++adding </div>
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<b>From:</b> Sagaya Suresh Kumar <br>
<b>Sent:</b> Thursday, January 30, 2020 9:57 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Omer Saeed (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aymen Yassin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zaid Zafar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#420630] - Conversation with Ticking Helmet</div>
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<div class="MsoNormal">Dear <a id="OWAAM4D678B2970044F7BA7B09D9DD17A5503" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Omer Saeed (SA)</span></a>
<a id="OWAAMF2843991D1094A549B6C0CE354F28039" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aymen Yassin</span></a> – Please update this below AWB delivery status on urgent.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement – Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Tracking ID –45063137405 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID  --6460880718</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order placed on : Jan 13, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please update us about the delay in delivery and arrange a delivery ASAP.</span></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagaya Suresh</div>
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<div class="MsoNormal">+966 565165997</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 30, 2020 8:42 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jed Conlocops2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#420630] - Conversation with Ticking Helmet</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F420630&amp;data=02%7C01%7CZaidZ%40aramex.com%7C8bf9fdeb9c974cbfe59008d7a55209b1%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637159644079977287&amp;sdata=vx8IqqWVwTtTlL875vYENYHtz0VHNEmXj07%2FU5EhdJo%3D&amp;reserved=0" rel="noreferrer">
#420630</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Subject : Late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement – Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Tracking ID –45063137405 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID  --6460880718</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order placed on : Jan 13, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please update us about the delay in delivery and arrange a delivery ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Ezzaldeen</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">420630:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420630