Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jan 2020 05:43:01 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:33 AM, 30th Jan                   Bot                   Hi again!           09:33 AM, 30th Jan                     User                    I ordered one jacket yesterday           09:33 AM, 30th Jan                     User                    Today I got the parcel           09:33 AM, 30th Jan                     User                    but size is big how to I can change           09:33 AM, 30th Jan                     User                             09:34 AM, 30th Jan                     User                    Can I change in shop ?           09:34 AM, 30th Jan                     User                    Pls reply           09:36 AM, 30th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             09:36 AM, 30th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           09:36 AM, 30th Jan                     User                    Ok           09:37 AM, 30th Jan                     User                    I m waiting ur reply           09:39 AM, 30th Jan                   Ezzaldeen                   In the meantime, an exchange is not available at Babyshop. You can return online purchases through the below three channels:

 

· You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:39 AM, 30th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           09:42 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/433511