Subject: Re: Gift Card not activated
From: Shakeeb Arsalan <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Mohd Shajahan <[email-masked]>, Gokul Venugopal <[email-masked]>, Rajat Arora <[email-masked]>, Rumaiz Buksh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Sat, 25 Jan 2020 06:18:47 -0700 (MST)

Hi Team, 

Any update ?? 

Regards 

From: "Seeta Seeta" <[email-masked]> 
To: "Mohd Shajahan" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Gokul Venugopal" <[email-masked]>, "Rajat Arora" <[email-masked]>, "Rumaiz Buksh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 15:41:54 
Subject: Gift Card not activated 

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Shajahan" <[email-masked]> 
To: "Gokul Venugopal" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Rajat Arora" <[email-masked]>, "Rumaiz Buksh" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, December 29, 2019 10:03:43 PM 
Subject: RE: Gift Card not activated 

Dear All, 

Please share the Gift Card number is in requisition mode in Ogloba System along with the Receipt of the Payment to look into that. 

Please do re-purchase and do the settlement again as per SOP. 

Regards, 

Mohamed Shajahan, 

MAX, KSA. 

Mob: +966 54 913 6358 Tel: +966 11 207 8292 (Ext: 3527) 

URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

FASHION FOR REAL PEOPLE 

From: Gokul Venugopal <[email-masked]> 
Sent: Sunday, December 29, 2019 4:41 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Rajat Arora <[email-masked]>; Rumaiz Buksh <[email-masked]>; Mohd Shajahan <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: Gift Card not activated 

Hi Mahmoud, 

For KSA kindly reach out to Rumaiz/Shajahan marked in the mail 

[ mailto:[email-masked] | @Rumaiz ] [ mailto:[email-masked] | @Shajahan ] kindly do the needful 

Regards 

Gokul Venugopal 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 4:43 PM 
To: Rajat Arora < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Gift Card not activated 

Hi [ mailto:[email-masked] | 
@Gokul Venugopal ] 

Please reminder 

From: Rajat Arora < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 25, 2019 4:16 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Gift Card not activated 

Dear Gokul, 

Since its MAX concept card kindly look in to same. 

Thanks & Regards, 

	

Download the Shukran App 

[ https://play.google.com/store/apps/details?id=com.landmarkgroup.shukran ] [ https://itunes.apple.com/us/app/shukran/id730806055?ls=1&mt=8 ] 	

Rajat Arora 

Manager – Gift Cards 

P : +971 4 517 4489 

M : +971 52 316 9199 

E : [ mailto:[email-masked] | [email-masked] ] 

A : Landmark Tower, Dubai Marina, UAE 

[ https://www.facebook.com/shukran ] [ https://twitter.com/ShukranReward ] [ https://instagram.com/ShukranReward ] [ https://www.shukran.com/ae/en/ ] 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 25, 2019 3:50 PM 
To: Rajat Arora < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Gift Card not activated 

Dear [ mailto:[email-masked] | 
@Rajat Arora ] 

Please help active blow Gift cars card 

Mahmoud 

From: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 25, 2019 3:42 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Noor Alkatib < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Gift Card not activated 

External email sender, please take precaution. 

Hi Team, 

With reference to Ticket ID: 283639 

Please check the below case. The Gift card has not been activated. 

The customer is still chasing us for the activation of the card and she is extremely dissatisfied. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[ mailto:[email-masked] | [email-masked] ] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Noor Alkatib" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 25, 2019 4:49:02 PM 
Subject: Gift Card not activated 

Problem Statement: (Gift Card not activated) 

Ticket ID: 283639 

Assistance Required: Need Activation for the Gift Card of the customer 

Issue Description: Customer Complained that her gift card with the number:(1607735660611720000822159)and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of this Gift Card . 

Note: She first raised her request on 27th Nov 2019. 

First i escalated it to the voucher request team on the same date.(27th Nov 2019) 

Later, I raise a Jira Ticket on 29th Nov 2019 with this URL: 

( [ https://landmark.atlassian.net/browse/REL-74305 | https://landmark.atlassian.net/browse/REL-74305 ] ) 

Later on i send it to the voucher team on (Tue, 10 Dec 2019 at 9:24 AM) explaining that Jira unable to activate the Gift Card. 

Before the last i raise another Jira ticket under this URL: 

( [ https://landmark.atlassian.net/browse/REL-75639 | https://landmark.atlassian.net/browse/REL-75639 ] ) 

Last esclation was to the DXBT team on (Fri, 20 Dec 2019 at 11:50 AM) 

The team is still working on it but it has not been activated yet. 

Kindly check on this and do the needful. 

Note: I attached the picture of the card which sent by the customer. 

Regards, 

Noor 

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