Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jan 2020 10:54:35 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:46 PM, 25th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             01:47 PM, 25th Jan                     User                    Sir I have 2 babyshop gift cards I am shopping online I put your baby shop gift cards he show me same error last 1 mouth I facing this problem please help us           01:49 PM, 25th Jan                   Ezzaldeen                   what kind off error is that           01:51 PM, 25th Jan                     User                    Like this sir           01:51 PM, 25th Jan                   Ezzaldeen                   can you please share image of the error           01:51 PM, 25th Jan                     User                    I already send you           01:51 PM, 25th Jan                   Ezzaldeen                    Please delete the application and restart the device and then install the application again and in case of repeating the same problem please contact us again           01:51 PM, 25th Jan                     User                    Sir many times I try this what you tell           01:52 PM, 25th Jan                     User                    Also I try your website still show this error           01:52 PM, 25th Jan                     User                    aslo I go your shore and shop something but it’s not taking your gift cards what I do now           01:54 PM, 25th Jan                   Ezzaldeen                   can you share the gift card with us           01:54 PM, 25th Jan                     User                             01:55 PM, 25th Jan                     User                    Sorry this is not           01:55 PM, 25th Jan                     User                    I send you again           01:55 PM, 25th Jan                     User                             01:56 PM, 25th Jan                     User                    First 9 digits is 000000000           01:56 PM, 25th Jan                     User                    This 2 cards I facing the problem           01:57 PM, 25th Jan                     User                    It’s show your cards is applied but the next step it’s give me error           01:59 PM, 25th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           02:00 PM, 25th Jan                     User                    ok           02:00 PM, 25th Jan                   Ezzaldeen                   the gift card no starts with 99           02:08 PM, 25th Jan                     User                    no i card start is 000000000 after this you put 99           02:08 PM, 25th Jan                   Ezzaldeen                   please do not use any no  before the card no           02:10 PM, 25th Jan                     User                    But sir it’s not taking its show 25 digits card number but your card provide me 16 number what I do           02:12 PM, 25th Jan                     User                    Anybody there           02:17 PM, 25th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           02:17 PM, 25th Jan                     User                    Ok           02:17 PM, 25th Jan                   Ezzaldeen                   could you please write down the 16 digit           02:17 PM, 25th Jan                     User                    9911821171881301           02:22 PM, 25th Jan                     User                    pin is 6167           02:22 PM, 25th Jan                     User                    Hello           02:29 PM, 25th Jan                     User                    are you there           02:29 PM, 25th Jan                   Ezzaldeen                   how did you get this gift card  9911821171881301           02:34 PM, 25th Jan                     User                    From pampers app           02:35 PM, 25th Jan                     User                             02:36 PM, 25th Jan                     User                    You see it           02:36 PM, 25th Jan                   Ezzaldeen                   Kindly share your registered email id for further assistance.           02:45 PM, 25th Jan                     User                    [email-masked]           02:45 PM, 25th Jan                     User                    can you change this card           02:45 PM, 25th Jan                   Ezzaldeen                   we will contact the concern team and contact you back vie email           02:46 PM, 25th Jan                   Ezzaldeen                   I can see that you have spoken to one of our agent before and he has forwarded the issue to the concern team           02:48 PM, 25th Jan                     User                    Ok           02:51 PM, 25th Jan                   Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           02:54 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/422056