Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jan 2020 07:41:52 +0000

Hi Ezzaldeen Mahyoub,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hai goodmorning           11:14 AM, 25th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:15 AM, 25th Jan                     User                    i didn't get my refund           11:15 AM, 25th Jan                     User                    to my bank accounts           11:16 AM, 25th Jan                     User                    i returned the product 9 days before           11:17 AM, 25th Jan                     User                    2 items           11:17 AM, 25th Jan                   Ezzaldeen                   Could you please share your order id so that I can assist you further.            11:17 AM, 25th Jan                     User                    9767410417           11:18 AM, 25th Jan                     User                    6767183666           11:18 AM, 25th Jan                     User                    srry the second one is 9767183666           11:18 AM, 25th Jan                     User                    pls reply           11:21 AM, 25th Jan                   Ezzaldeen                   this is the order no 9767183666           11:21 AM, 25th Jan                     User                    and one more have           11:23 AM, 25th Jan                     User                    9767410417           11:23 AM, 25th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:25 AM, 25th Jan                     User                    ok           11:25 AM, 25th Jan                   Ezzaldeen                   did the Currier  partner collect the item from you           11:28 AM, 25th Jan                     User                    yes both 2 items they take back from me           11:29 AM, 25th Jan                   Ezzaldeen                   do you have invoice return           11:30 AM, 25th Jan                   Ezzaldeen                   do you have return invoice           11:30 AM, 25th Jan                     User                    no           11:30 AM, 25th Jan                   Ezzaldeen                   on which date they collect the item           11:32 AM, 25th Jan                     User                    when i put the return the next day they collected           11:33 AM, 25th Jan                     User                    i think for 9767410417 this one they collected on 18 jan           11:34 AM, 25th Jan                   Ezzaldeen                   within 4  to 15 days from reaching our warehouse you will get the refund           11:35 AM, 25th Jan                     User                    but ithink already finished 15 days           11:36 AM, 25th Jan                     User                    why the refund is going too latte           11:38 AM, 25th Jan                     User                    late           11:38 AM, 25th Jan                   Ezzaldeen                   i think for 9767410417 this one they collected on 18 jan           11:38 AM, 25th Jan                   Ezzaldeen                   that is your sentence           11:39 AM, 25th Jan                   Ezzaldeen                   Hi, I'm not getting a response from you. Are we still connected?           11:41 AM, 25th Jan                   Ezzaldeen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:41 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421617